StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Health Quality Care Administration - Essay Example

Cite this document
Summary
Internal customer feedback: Internal customers are the health care workers in a hospital like physicians, nurses etc. The physician asks the laboratory to conduct some tests on a patient, here the former is a customer to the latter who has to satisfy his needs with a certain quality…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER97.3% of users find it useful
Health Quality Care Administration
Read Text Preview

Extract of sample "Health Quality Care Administration"

Download file to see previous pages

(Kilpatrick and Johnson 856-857). External feedback mechanism: Survey is the most common, reliable and valid method to gather feedback from external customers who mainly are the patients for a health care facility. The instrument of survey is a rigorously prepared questionnaire using Likert or Yes/No scales. Likert scales provide better perception as it is a labeled scale for e.g. patient attributes may be between 'excellent to poor'. A three to five point scale is used commonly while a seven-point scale is rare.

A survey may be telephonic or mailed (Lloyd 40-43). The most commonly used method to collect information from clients is survey. The survey is useful for assessment of services and product at pre admission, at the point of service and post service care. The advantages of survey are its generalizability, provides comparative data, and continuity of monitoring. It is easy and fast to implement. It, though, requires appropriate instruments and protocols. The focus group is reportedly is a small representative sample of target population.

It is a one to one and one-half hour discussion by the group of 8 to 14 persons implemented by a professional. The focus group results are usually compared with a survey result. One more method to hear voice of the customer is Observation, A least expensive method. The staff member closely watches the happenings at a location during a specific time period. Personal interviews provide rich information by direct interaction provided a skilled interviewer does it. An Unsolicited feedback is for what usually overlooked in health care for e.g. a patient not satisfied with something demands meeting the manager immediately (Lloyd 40-43, Kilpatrick and Johnson 701-702). c) Please explain the strengths and weaknesses of "focus groups" that are frequently used for this process.

The advantages of focus group are:1. A focus group does not require large samples it is a small group of upto 15 participants.2. The information from focus group is useful in getting quantitative data of the target population by a larger sample3. It helps in finding new concerns in the population for improvement of services or products accordingly4. It has very high flexibility on account of very small sample size (Lloyd 40-44).Disadvantages:1. Provide only qualitative information that is not always a representative of target population2.

Highly qualified facilitators are required else the results may not be of any use.3. It is non anonymous as it is obvious who is expressing opiniond) Use the text and Hospital Consumer Assessment of Health Plans Study (HCAHPS) website to create a survey that can be used in your healthcare facility. The health care facility survey are carried out for hospital, in- center haemodialysis and nursing homes to know patients opinion about care and services in these facilities. The questionnaire has 1-22 mandatory questions of a National initiative sponsored by the United States Department of Health and Human Services to measure the quality of care in hospitals and rest, 23-27, are on background of the patient.

This CAHPS questionnaire1 adopted by H-CAHPS is to get

...Download file to see next pages Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Health Quality Care Administration Essay Example | Topics and Well Written Essays - 1000 words”, n.d.)
Health Quality Care Administration Essay Example | Topics and Well Written Essays - 1000 words. Retrieved from https://studentshare.org/miscellaneous/1505833-health-quality-care-administration
(Health Quality Care Administration Essay Example | Topics and Well Written Essays - 1000 Words)
Health Quality Care Administration Essay Example | Topics and Well Written Essays - 1000 Words. https://studentshare.org/miscellaneous/1505833-health-quality-care-administration.
“Health Quality Care Administration Essay Example | Topics and Well Written Essays - 1000 Words”, n.d. https://studentshare.org/miscellaneous/1505833-health-quality-care-administration.
  • Cited: 0 times

CHECK THESE SAMPLES OF Health Quality Care Administration

Quality in Health Care Administration

The day to day responsibilities include: In order to provide quality care to external customers viz.... The paper contains responses to questions and an accompanying analysis from the quality theory and Management Theory perspective.... For the purpose of this study, the author interviewed a friend who works as the Manager-Patient Services in the healthcare sector in India....
12 Pages (3000 words) Research Paper

Quality in Health Care Administration

quality is a idea that is not easily distinct.... Juran, single of the gurus of quality, "quality is 'fitness for use'" (Hellsten & Klefsjo, 2000).... In a mathematical intelligence, quality can be distinct as worth alienated by price.... Furthermore, there is no recognized short meaning of quality that can be used generally.... Juran tied two main concepts to quality: creation presentation which creates product approval and liberty from deficiencies which make product displeasure (Hellsten & Klefsjo, 2000)....
12 Pages (3000 words) Essay

Health and Quality Care Administration

The essay 'Health and quality care administration' raises the important question of continuous quality improvement - the management philosophy that organizations use to reduce waste, increase efficiency and increase internal (meaning, employees) and external (meaning, client) satisfaction - sorted out in the text in the context of healthcare.... hellip; Continuous quality Improvement (CQI) has several philosophical elements.... The customer usually has high expectations of quality in healthcare service, and focusing on them in order to measure the performance of an institution is a sure way of establishing CQI....
12 Pages (3000 words) Essay

Qualtity Health Care Administration

The Institute of Medicine's report (Crossing the Quality Chasm: A New Health System for the 21st Century) acknowledged that many health professionals had limited knowledge in getting information directly from their own practice and using such information to redesign the… The report recommended several strategies on how to reform health professions education and consequently improve the delivery of health care services.... They often have trouble communicating and coordinating with other members of the health care team, and this causes certain problems in the delivery of quality health care services....
12 Pages (3000 words) Essay

What kind of adjusmnets hospital CEO must make to meet helath reform ( ACA) requirements

Ever since Medicaid and Medicare were adopted, the act is the only change to US health care to be effected.... What does this Act hold in store for health… Various answers to this question include enhanced quality, improved value and raised accessibility to health care.... The Affordable care Act is composed of resources and plans to manage growth local, federal and the state workforce.... Who will take care of this ageing population if the general healthcare workforce in the hospital is ageing?...
5 Pages (1250 words) Essay

Health Care in America

The immediate response of the current administration utilizing the Economic Stimulus Package would be to include some provisions regarding Medicaid and COBRA which would cover unemployed or recently laid-off workers.... This research paper aims to rate the influence, based on studies in this course, as well as information from other sources, of the legislative bodies, leadership, the justice system, and the Bureaucracy on the formulation and implementation of policies governing health care in America....
10 Pages (2500 words) Research Paper

The Excellence Health Care and Quality Patient Care at EMFK Kuwait Naval Hospital

The administration of the army for the hospital is required to look over and manage the different components that are a part of the military.... The relationship to the army makes the administrative personnel bound to specific laws and regulations, all which define the ethical standards that are a part of the administration.... The author of this research paper examines the different applications to the Excellence health care and quality patient care at EMFK Kuwait Naval Hospital as well as how it is continuing to expand and overcome specific challenges within the community… The Commanding Officer was the only one which was in charge of 11 people and it was noted that there weren't as many others which were able to provide the correct level of assistance for 50,000 soldiers that were on active duty....
15 Pages (3750 words) Term Paper

Administrative Complexity of Waste Wedges

he notable sources of waste that have been noted include the overtreatment, failures to coordinate care is given, pricing failures, fraud and abuse, failures in executing care processes, and complexity in the administration of care (Berwick & Hackbarth, 2012).... he passing of the Affordable care Act was marred by claims of partisanship that saw the bill pass the two houses without undergoing the required amendments that would have created accountability features in the Act....
9 Pages (2250 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us