StudentShare solutions
Triangle menu

Managing Intercultural Workforce - Case Study Example

Not dowloaded yet

Extract of sample
Managing Intercultural Workforce

It is an in-flight meals provider for the airline industry companies that operates in 29 countries and employs 22,000 people, making 534,000 meals per day (Profile: Gate Gourmet, 2005, n/p).
However, in August- September 2005 Gate Gourmet managed to get into the headings of almost every major business newspaper or magazine. The company has become a widely-cited example of airline industry outsourcing after some of the British Airlines employees joined the Gate Gourmet's workers for strike.
In this paper I will assess the actions of Gate Gourmet management prior to and during the time of the strike and negotiations with regard to aspects of communication, decision-making, organizational culture and inter-organisational politics.
Effective communication is of high importance to every organisation in every industry. Nevertheless, for the going through the hard times of restructuring and strategy rethinking airline industry companies it is a factor of extreme importance. ...
According to the theory of equity which provides a simple framework for understanding how people decide whether they are being treated fairly in their relationships the distributive, procedural, and interactive dimensions of justice are distinguished between Perceptions of people that constitute base for the judgments about equity differ significantly, especially in the multicultural workforce environment like one at Gate Gourmet.
If Gate Gourmet's management had properly addressed the notions of the distributive, procedural, and interactive justice, it would have lessen or prevent the escalation conflict that developed. Workers of Gate Gourmet, and British Airways employees that later joined them, went on strike not only because they perceived the job cuts to be unjust outcomes (distributive justice was not in place), but also because the procedures used and communication were not regarded as adequate for the situation.
The latter aspect is addressed in the organizational behaviour theory as procedural and interactional justice. It focuses not on the final outcomes, but rather on the means deployed to get them. If the methods and procedures used to arrive at and implement decisions that affect the employee negatively are seen as fair, the reaction is likely to be much more positive than otherwise (Wagner & Hollenbeck, 2005, p. 235). To minimise the accumulating tension and anger among the employees and referent groups the Gate Gourmet management should have focused on procedures used. Emphasis on their consistency across time and other people, bias suppression, accuracy, correctability, ethicality and representativeness would be extremely important. Moreover, the ...Show more

Summary

In August-September 2005 British Airlines employees walked-out to join the strike of the Gate Gourmet workers. The actions of Gate Gourmet management prior to and in the conflict situation are assessed with regard to organizational behaviour theories of communication, decision-making, organizational culture and intra-organisational politics…
Author : miguelharvey
Managing Intercultural Workforce essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the case study on your topic
"Managing Intercultural Workforce"
with a personal 20% discount.
Grab the best paper

Related Essays

Intercultural communication: Japan
The case study ‘Canada Timber: Negotiating with the Japanese’ considers the intercultural challenges in negotiations between Canadian and Japanese teams. This essay explores the differences in culture between the Japanese and Canadian teams and discusses the impacts of these differences on the success of the business venture and on business in general.
3 pages (750 words) Case Study
Diversity in the Workforce
In addition, the differences and similarities may also be in terms of sexual preference, gender, and race attributes. This human resource issue focuses on the unique attributes of employees to include broader aspects of non-discrimination and equal chances to opportunity.
5 pages (1250 words) Case Study
Case Study: Workforce Diversity Challenges in European Countries
Workforce diversity is a crucial topic modern organizations and managing, hiring, attracting, maintaining, and retaining diverse workforce is a challenge in many organizations. European nations experience a great challenge in maintaining workforce diversity because of various reasons, some of which will be discussed in this paper.
3 pages (750 words) Case Study
Importance of motivation on the workforce
Thus, motivating them how to perform better is a never ending process. Questions like what does make people tick in a workplace does not cease to end and always had preoccuppied both organisational theories and managers since running a business becomes a formal discipline inquiry.
5 pages (1250 words) Case Study
Managing Retention
It is observed that the overall cost for employing new workers is much higher as compare to the cost of retaining current workforce. Moreover, high turnover also hurts the morale of workers who were designated in the company. This paper aims to suggest techniques and methods to minimize the high employee turnover experienced by Irontown Incorporated in recent days.
3 pages (750 words) Case Study
Intercultural Communication in Workplace
Mrs. Morgan was the assistant sales manager of the company. There were pending orders that were to be delivered that afternoon and so she had reported to the office earlier in order to take care of the orders. As he passed by the office, Mr. Alberto raised up his hand to waved at Mrs.
4 pages (1000 words) Case Study
Managing Personal
The shared vision promoted better understanding among the employees and provided impetus for improved performance and easy changeover. The second major change that he initiated was in emphasizing on improved communication amongst the management and employees.
5 pages (1250 words) Case Study
Contingent Workforce Planning at Motorola, Inc
This trend is available in most countries regardless of its economy. Since such recruitment agencies and companies of this kind of workforce have become a more significant component in terms of labor formation and
5 pages (1250 words) Case Study
Leading Global Workforce
With globalization being the stage for the leaderships of multinational organizations, the need for assuring the utility of effective management techniques is inevitable for them. Thus, each management in the mainstream global business arena is responsible to maintain
4 pages (1000 words) Case Study
Leading Global Workforce
Rising Entertainment after they were graduated from the University of Southern California and currently they work as associate employees under various departments. Josh assumes the roles of a marketing associate in the movie division of the company and is obliged to follow the
4 pages (1000 words) Case Study
Get a custom paper written
by a pro under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
YOUR PRIZE:
Apply my DISCOUNT
Comments (0)
Rate this paper:
Thank you! Your comment has been sent and will be posted after moderation