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Essentials for good customer service - Essay Example

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Essentials for good customer service

Listen to your customers carefully .There is nothing more exasperating than telling someone about your problem and what you require and then discover that he hasn't been paying attention and you will need to explain again. Let your customer know that you are listening by making the appropriate responses, such as saying 'Alright' and 'I understand' and suggesting how to solve the problem. Remember to make eye contact and listen with a genuine interest.
Deal with complaints. No one likes to hear complaints but you should always try to solve it yourself instead of saying that you cannot assist him in anyway or sending him to the manager .Become an active listener and don't try to dominate the conversation, instead say "I apologize" and "I am sure we can find a solution to your problem." If you give the complaint your attention, you may be able to please him and position yourself to reap the benefits of good customer service such as creating good relations with people and improving your reputation as a skilled worker in your store.
Make the information that your customers want easily available to them. When a customer comes to you with a query on an item, try to give him all the information verbally rather than handing him a brochure with all relevant information. People always prefer to shop at places where they can find their required items and necesarry information easily .
Treat every customer like...
Remember that satisfying customers is the main aim of your profession so treat them with importance and respect. Do not try to attach yourself personally to the customers but make then feel that they are valuable to you and to do that, you must believe it yourself and then put that belief into action. Whatever you do, don't interrupt the customer while he is speaking, this will make him feel offended. Incase you interrupt, apologize and ask them to continue.
Take the extra step. For example, a customer approaches you and asks for a product, instead of just giving him the directions on where to find it by saying "You will find it in Aisle 5", go with him yourself and show him the desired product. You should wait and see if he has any queries or further needs and make sure it is the exact product that he truly requires. You can guide him to the product which best fits his description of the desired object. If you want to provide good customer service, make sure to do this. They may not ask you for this service, but customers notice this extra effort and will let others know about it.
Throw in something extra. Provide you customer with free extra information while deciding on a product or give him directions on how to use it with polite and friendly gestures. People love to get more than they thought they were getting. These small gestures make a massive impact and are highly appreciated by the customer. He won't be able to think of any other place to go when he requires to buy something about which he is not very certain.
Don't make things complicated for your customer. For instance, if your customer requires a certain item, don't make him talk to different salespersons in almost every aisle. By doing this, you are ...Show more

Summary

Good department/customer service is all about establishing trust and rapport and making customers loyal to your store. They should always leave happy after they have availed your services and pass a positive feedback to others, who may then try your services themselves and become loyal customers too…
Author : lemuel17
Essentials for good customer service essay example
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