Listen to your customers carefully .There is nothing more exasperating than telling someone about your problem and what you require and then discover that he hasn't been paying attention and you will need to explain again. Let your customer know that you are listening by making the appropriate responses, such as saying 'Alright' and 'I understand' and suggesting how to solve the problem. Remember to make eye contact and listen with a genuine interest.
Deal with complaints. No one likes to hear complaints but you should always try to solve it yourself instead of saying that you cannot assist him in anyway or sending him to the manager .Become an active listener and don't try to dominate the conversation, instead say "I apologize" and "I am sure we can find a solution to your problem." If you give the complaint your attention, you may be able to please him and position yourself to reap the benefits of good customer service such as creating good relations with people and improving your reputation as a skilled worker in your store.
Make the information that your customers want easily available to them. When a customer comes to you with a query on an item, try to give him all the information verbally rather than handing him a brochure with all relevant information. People always prefer to shop at places where they can find their required items and necesarry information easily .
Treat every customer like...
Remember that satisfying customers is the main aim of your profession so treat them with importance and respect. Do not try to attach yourself personally to the customers but make then feel that they are valuable to you and to do that, you must believe it yourself and then put that belief into action. Whatever you do, don't interrupt the customer while he is speaking, this will make him feel offended. Incase you interrupt, apologize and ask them to continue.
Take the extra step. For example, a customer approaches you and asks for a product, instead of just giving him the directions on where to find it by saying "You will find it in Aisle 5", go with him yourself and show him the desired product. You should wait and see if he has any queries or further needs and make sure it is the exact product that he truly requires. You can guide him to the product which best fits his description of the desired object. If you want to provide good customer service, make sure to do this. They may not ask you for this service, but customers notice this extra effort and will let others know about it.
Throw in something extra. Provide you customer with free extra information while deciding on a product or give him directions on how to use it with polite and friendly gestures. People love to get more than they thought they were getting. These small gestures make a massive impact and are highly appreciated by the customer. He won't be able to think of any other place to go when he requires to buy something about which he is not very certain.
Don't make things complicated for your customer. For instance, if your customer requires a certain item, don't make him talk to different salespersons in almost every aisle. By doing this, you are
Good department/customer service is all about establishing trust and rapport and making customers loyal to your store. They should always leave happy after they have availed your services and pass a positive feedback to others, who may then try your services themselves and become loyal customers too…
Customers can be demanding and the customer service professional has to cope and perform to be able to respond to the customer needs. For this reason, customer service professional has to undergo perpetual training not only to equip them with new skills but also to refresh them with the skills necessary to perform their job.
To achieve such excellence they have climbed the ladder gradually and with much care taking all aspects into account. McDonalds has never compromised on quality, customer satisfaction and employee loyalty and comfort. McDonalds is one of the world's ruling entrepreneurial success stories and have reached about 30,000 locations, in more than 120 countries around the globe and serves billions of customers each day.
The term 'customer service' has taken an important place in this category. According to Wikipedia, it is a type of service given to the customer before, during and after purchasing a product ( http://en.wikipedia.org/wiki/Customer_service ) Due to the rapid industrialization and multiplicity of foreign investments, same type of product is available to the customer in the names of various brands.
The author will look at the latest technologies such as the internet and email. He will provide suggestions of getting the advantage of these prevalent technologies and how the luxury hotels can improve their service. Good Customers service for a leisure customer in hotels is not just setting high standards, but being friendly with the leisure customer.
In the other hand a firm with a strong customer service builds value for a company on a daily basis. Customer service allows companies to attract new clients and retain clients since a person that feels appreciated is a person that will come
Email follow-ups: This type of assessment is very effective if catered properly and if the customer replies promptly. More often than not, the emails tend to end up in spam where they would be deleted without the customer
Expectations about the performance or output of the process may not necessarily be expressed out rightly but one ought to know as this can affect how one’s performance is viewed (Hill, Roche and Allen, 2007: p 186).
There are those
It has retail websites in North America, Europe and Asia.
Jeff Bezos (founder of amazon.com Inc.) goal was to have the world’s most customer-centric company. Being able to be called king of internet commerce is an achievement towards his goal as he runs a global powerhouse
Flaming Waters Company is happy to join the league of leading wine-making firms in the UK and beyond. The company is starting a new and exhilarating phase for its small wine and whisky brands that will bring new opportunities and possibilities. The
Given the importance of customer service to an organization, it should be constantly under review to ensure that proper improvements are made depending on the business environment and dynamics.
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