Traditionally quality management was confined to a quality control department, the job being to keep proper checks and balances on the product or service being sure, the customers are being provided the quality they wish to attain while purchasing a distinct service or product. Now, with the passage of time, This Quality management has evolved and emerged as a complete system of its own. It has now become a whole Quality management System.
'The term ISO 9000 has two major connotations. One is specific standard called ISO 9000 'Quality Management Systems Fundamentals and the vocabulary and the second Connotation is a family of standards that compose the ISO 9000 series related to quality management systems . (Cobb, Charles G ,2003 )
Quality management systems have evolved and Total Quality Management System (TQM) have been developed which in Totality tend to manage and deliver the best quality standards of service and products. There is an ongoing debate about how vital these Quality management systems are for organizations. And how proper structuring of such Systems can enhance efficiency of an organization, hence help succeed in the goals short term and long-term.
The notion stated above is true to some extent, as some companies fail to actually realize how vital Quality management systems are. For the success of the organization and sustenance in the customer market. For It is simple business rule , once if any organization is unable to satisfy its consumer in regards to the value and quality of the service and product being provided , the customer would not need to wait longer for the product or service to improve , as there are possible better substitutes available in the market . The product and service market captures a huge market share. The market is seen to be full of competitors at each level. All trying their best to excel. Hence, if in such a scenario, organizations do not invest in a quality management system continuously, it would not be a surprise if companies would fall out of the market.
The reason behind, organizations failing to recognize the vitality of such an investment can be many. But to be really specific, we can say that all Quality management systems (including the implementation of TQM) can be costly to some organizations, and are thus avoided. The fact, that by implementing such a system the organization can expect far more benefits both then and the longer run.
"Management system" refers to what the organization does to manage its processes or activities to ensure the products or services meet the objectives it has set itself, in particular: satisfying the customer's quality requirements, and complying to relevant regulations. In a very small organization, there is probably no system, as such, just "our way of doing things," which may not even be written down, but all in the owner's head. The larger the organization, and the more people involved, the greater the likelihood that there are some written procedures, instructions, forms or records. These help ensure everyone is not just doing his or her own thing, and that the organizati