Empirical results are expected to show that there would be a marginal increase in performance over a 4-year and 6-year period, respectively, upon installing ISO and TQM programmes. This means that unless firms maintain and sustain the TQM drives continuously, there will be a decline in competitiveness.
One of its main objectives is to identify an implementation order concerning tools and techniques. Data from survey show there has been continuous decline in the number of new ISO 9000 registrations in the manufacturing industry since reaching its peak some 4-5 years (up to and including survey year, 1996) ago.
This study was conducted to investigate the effects of ISO 9000 and TQM either singly or in combination on the performance of companies. It also explores the order of implementation, which was not addressed previously. In the process, the relationship of practice and performance is investigated and the practices and performance of firms with or without TQM and ISO 9000 in the manufacturing industry is examined.
Saraph et al. (1989) were among the first to attempt to organize and coalesce the various TQM prescriptions. ...Show more