Got a tricky question? Receive an answer from students like you! Try us!

Operation Management Degree - Case Study Example

Only on StudentShare
Masters
Author : oharadan
Case Study
Business
Pages 12 (3012 words)

Summary

Quality is an issue at Wishton House. The development of "Rebellion Arising 4" (RA4) was behind schedule and costs were rising. There were many errors that were occurring with RA4 and it was stalling progress. The range of complaints and concerns raised by staff from various departments were:

Extract of sample
Operation Management Degree

They are behind schedule with RA4.
Susan has mentioned that they discuss the issue at the caf' when they meet. The caf' was very good in many respects, but problems were occurring since the new manager had taken over towards the end of the previous year. The caf' offered hot food for breakfast and lunch, snacks and sandwiches throughout the day and an out-of-hour's service area with tea and coffee and machine-supplied snacks. This had been a replacement for the 'hot food' service that had been available the previous year as part of cost saving measures that the new manager introduced. At that time, the software developers used to use the caf' in the evening, as they often worked late into the night but were rarely to be seen in the current times.
Added to the above, the standard of the freshly prepared food varied enormously and stock outs were getting worse with more occasions when ingredients were missing or late and even some of the snacks supplies were becoming erratic. The canteen manager appeared to be having problems with a number of suppliers and this was having a big impact on the service offered.
Obviously, there is a difference between the definition of quality for the caf' and the development team. The difference is limited to the kind of problems. However, conditions both at the caf' and the development team were worsening.
Hassan needs to get to grips with the software development teams. ...
Download paper
Not exactly what you need?

Related Essays

Management Accounting Degree Case Study
Johann Jacob Schweppe, a watchmaker and silversmith was one of the founders having developed a method to charge water with carbon dioxide. John Cadbury has also begun independently his own vending tea , coffee and later chocolate business in the UK and sometime in India and had his company named Cadbury Brothers Limited. After being succeeded by his sons after retirement, the post World War I period saw the company to have made a financial merger with J.S, Fry and Sons Limited. The name of Cadbury Schweppes was therefore a result of the merger between the two companies in 1969. The combined…
9 pages (2259 words)
Financial Management Degree Case Study
As the acquirer buys another company and pays cash to the target's shareholders, the bidding shareholders would be able to retain the same level of control in the company because their equity proportion is not diluted. To some shareholders, retaining the level of control over the whole entity after the target company has been acquired is one of the major considerations (McDougall & Chenhall). Another advantage of cash purchase to the bidding shareholders is that is is simple and straightforward. A cash offer would be more likely attractive to the target's shareholders especially when economic…
13 pages (3263 words)
Strategic Management Degree Case Study
The Company has started manufacturing some of the products such as dairy and baking items. The products available at Wal-Mart are a symbol of quality and variety.…
4 pages (1004 words)
Operation Management Case Study
"During briefings, executives were forced to concede that more than a quarter of a million customers have defected in the past three months alone." (http:/www.cwu.org/uploads/documents/RD0410208%20%20BT%20Price%20Regualtion.doc). Not only are they losing customers, the regulator OFCOM has announced that it wishes BT to lower its wholesale rates by another 9%.…
8 pages (2008 words)