Quality Systems in the Public Sector

Masters
Essay
Business
Pages 10 (2510 words)
Download 0
The Public Sector continues to operate in various fields of industry and service provision areas. The concepts of quality systems have been developed and adopted by private businesses to help generate efficiency and customer value in addition to answering the needs of their stakeholders and sustainability…

Introduction

This review is then used to arrive at the research objectives. The methods to be adopted to complete the research are discussed and laid out.
This research is proposed to be limited to those areas of public sector enterprise where there is a direct interface between the enterprise and the public - the customers. The public sector provides an array of services such as housing, healthcare, policing, fire-fighting, water and sewage, national security and so on. While some initiatives have been taken to privatise some of these services, some, like healthcare remain within the ambit of public sector operation. We may consider approaching this subject from two sides. The first being from within the organisation, to understand the adoption of quality systems/ models, and the perceived effects and benefits to the organisation in terms of efficiency, productivity and costs. The second approach could be to research the quality systems and models adopted by the public sector and assess the impact these have had on the service user public.
This proposal aims at adopting the latter approach. The importance of public opinion has been advocated as an important criterion to judge the impact of initiatives of the public sector in different policy documents (). ...
Download paper
Not exactly what you need?

Related papers

The Use and Impact of Total Quality Management in the UK Business Sector
Introduction Over the last few decades in the U.K, quality management models have been used to improve on the performance of the firms. It is thus applied by these firms in realization of excellent results. The literature review here has discussed whether the quality management fosters change and flexibility of firms in trying to realize their set goals or whether on contrary it hinders the…
Measurement of Service Quality in UK Retail Banking Sector and its impact on customer satisfaction and switching behaviour of cu
It has many dimensions that consist of: assurance, empathy, reliability, responsiveness and tangibility (Padhy 2009, p.81). The employees must be able to perform the promised service accurately, and have the ability to convey trust and confidence. They should provide prompt services and individualized attention to customers. Importance of customer satisfaction in the current dynamic corporate…
Public Sector vs Private Sector
In practice, the method chosen for the evaluation of a project can highly vary depended on the project’s targets, the resources available and the environment in which the project was first developed. For example, if the project has been developed in the private sector its evaluation will be based on a method that will be different from those used in the public sector. Cost Benefit Analysis/ Cost…
In their drive for greater efficiency, are organisations in the UK public sector 'hitting the target but missing the point'?
Private owned organizations are not associated with the Government and include business enterprises, charities, and retail supply chains among others. Merits goods benefits both the individual seeking the services and the general public and the cost is partially met by the individual customers and therefore fit for public sectors and not private sectors for example a flu immunization benefits the…
The UK public sector
In doing so, there was a definite movement towards policies that would influence the industrial relations and the trade union movement. (Driver et al, 1998) This was followed by changing political ideals and approaches towards the public sectors in the following decades. In recent times however, it has been seen that there is significant unrest and discontent within the trade union regarding…
Measuring Public Sector Performance
Then, common models of performance measurement and how they were developed are investigated. Third, the public and private sectors are compared and contrasted to highlight similarities and differences in their functions, goals, and outputs. Fourth, key developments in private and public sector performance measures are reviewed and discussed to highlight the convergence in the efforts of each…
Quality Systems in the Public Sector
This review is then used to arrive at the research objectives. The methods to be adopted to complete the research are discussed and laid out.…