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Managing Quality within the Vale of Glamorgan Council - Case Study Example

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Managing Quality within the Vale of Glamorgan Council

Vale of Glamorgan Council, has proved itself, by providing good services, and has been able to maintain its rapport with good Operational Management Strategies. The Quality of services provided by the Council has been highly appreciable, which has been achieved by its logical thinking and efficient management
The Council has 47 elected members, each of whom representsan electoral division, or ward, and is led by a Leader and Cabinet, a body of 10 Councillors that makes key decisions about policy and budget. Its services are led by a Corporate Management Team, made up of the Chief Executive and five directors. These directors each head one of the Council's five Directorates. There is a Leader and Cabinet, a body of 10 Councillors that makes key decisions about policy and budget. However, sinceMay 2008the council has been controlled by aConservative Cabinet.
Understand how quality can be achieved and maintained in its operations and services. Quality is the first and perhaps the foremost attribute of the five ingredients of performance objectives prescribed by Slack N. Quality.
Vale of Glamorgan Council has two different faces. One is the quality of the final offerings of the council that is the services, which are provided to the public. The other is the quality of the operational activities that the staffs of the council goes through in order to provide any particular service. Both these qualities are interconnected so that one has almost a complete effect on the other. This is the reason for taking quality as the attribute for analysis in this paper. (Vikatokyo 2007).
Managing Quality:

Every organization that offers goods or services has operations activities. The organisation of Vale of Glamorgan Council is government operated establishment with a well set goals and objectives. It's an organisation that offers several key services to its people. Being a provider of all these services, Vale of Glamorgan Council has operational activities that need to be well managed.
Strategic Operations Management defines the design, operation and improvement of the internal and external systems, resources and technologies that create product and service combinations in any type of organization.
Operations Management:
Every organisation should work towards achieving a goal irrespective of whether it's a company or a not-for-profit establishment. Different organisations approach a given situation with different strategies, and each one of them can be successful in their own way. Strategy is basically a guiding purpose or a policy of processing, which helps an organisation by enabling it to chart its course by marking the boundaries while making decisions, or directions. There can be number of effective methods for dealing with any given problem in an organization. Analysing any operational activi ...Show more


The Vale of Glamorgan Council is the governing body for the Vale of Glamorgan, one of the Principal Areas of Wales. It is run by the Welsh Conservative Party after the United Kingdom local elections, 2008. The Vale of Glamorgan is a medium-sized Unitary Authority (UA) in Wales, covering both urban and rural areas from Penarth in the east to Cowbridge and Llantwit Major in the West.
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Managing Quality within the Vale of Glamorgan Council
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