StudentShare solutions
Triangle menu

Diversity Management in Hospitality Management - Case Study Example

Not dowloaded yet

Extract of sample
Diversity Management in Hospitality Management

Hilton has always taken care of this issue which plays an important role in the functioning of the whole company. Matters like productivity, quality, co ordination and unity need to be given high preference in big firms because the workforce is multinational, includes people of different religions and castes. Even gender discrimination must be eradicated to achieve optimum performance of the company.
At Hilton, the steps taken to manage their diverse workforce are commendable. Keeping in mind the sentiments, practices and beliefs of their people, all their policies and plans are accepted by its employees. In all sectors of the group be it promotion of brands, relationship with other organizations, all are under the principles made by the company. Though, in some regions of the world, managing diversity is tough, still Hilton has worked hard to maintain its policies. In the following scripts we will be discussing how Hilton manages diversity management.
As suggested by Hofstede, culture is more often a source of divergence than of synergy, and cultural disparities can be both nuisance and disaster simultaneously (Hofstede, 2001). Hilton has a massive workforce that includes minorities and women. The need of diversity management comes when discrimination occurs. Companies in order to maintain standards or to optimise their fund utilization and profits do not care to manage the problems which in turn would help them yield more profits. Many issues related to caste, religion, and sex hinders the growth of an organisation. People of different religions have grudges against each others. People of middle class category don't want to work with poor employees. Women are regarded useful only until they are single. Once they get married social and family matters surround them, like pregnancy, kids and further social life. Hilton has to overcome all these problems.
Hospitality sector of the UK does face many such problems. Even though major officials of the sector have tried their level best to manage diversity, no significant results have come out. Plans and strategies were to be framed and implemented in order to provide job equality and opportunities, but the attempts have failed and a mere number of organisations have taken this issue seriously. The surveys that were carried out gave unsatisfactory results. Few companies were not bothered, few said that we would look upon it in the future, and only a few agreed to take reformative steps. The problem is that large hotel groups do not understand how harmful this discrimination is to their sector. People due to their cultural or background tags are not given the opportunities they deserve. This way, the persons' name and his monetary condition is given worth, not his skill. Their ...Show more

Summary

Hilton Hotels Corporation is one of the largest and highly successful groups in the hospitality sector. It has maintained its reputation by managing thousands of hotels, resorts, and vacation services that are highly regarded…
Author : xrogahn
Diversity Management in Hospitality Management essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the case study on your topic
"Diversity Management in Hospitality Management"
with a personal 20% discount.
Grab the best paper

Related Essays

Newcastle College Management
Newcastle College is a higher learning institution with a student population of over 46,000 students both full time and part-time. This essay focuses on STEEPLE analysis, it helps the organization in taking decisions that would help it in avoiding failures and also making the organization to adapt fast enough to changes taking place in the environment.
8 pages (2000 words) Case Study
Hospitality Management Case Study
Having experienced the SARS, July 7th, 2005 terrorist attack, and the Bird Flu, which have slowed down the UK economy and had an adverse effect on the hotel industry, there are now clear signs of recovery. This report will first examine the UK based Thistle Euston hotel market, discuss the main industry players and show the relative significance of key issues.
10 pages (2500 words) Case Study
Management Service Operation
The geographical location of a business has a dominating impact on the performance of the business; as much as the operational and capability planning including quality management. Human resources play an important role in the services management particularly in a service industry.
15 pages (3750 words) Case Study
Strategic Hospitality Management Case Study
Having experienced the SARS, July 7th, 2005 terrorist attack, and the Bird Flu, which have slowed down the UK economy and had an adverse effect on the hotel industry, there are now clear signs of recovery. This report will first examine the UK based Thistle Euston hotel market, discuss the main industry players and show the relative significance of key issues.
6 pages (1500 words) Case Study
Strategic hospitality management(the case of yum)
Throughout the company's course of operation, the implied mission is to be the world's largest restaurant in the world through its co-branding strategy that is, putting two of its restaurants together in one locality in order to appeal to a larger market.
14 pages (3500 words) Case Study
Business Process Management in Hospitality
They are unable to drive the market, but instead, must react and adapt to market changes over which they have no influence. According to Tangen (2004) , this suggests poor organisational configuration, which is detrimental to sustained competitive advantage.
8 pages (2000 words) Case Study
Strategic Management
Hyatt Corporation is an American company that has risen over past decades to become one of the leading and most successful hospitality companies. Hyatt has a large global network, with its presence in five regions and over 48 countries worldwide. Currently, the company
2 pages (500 words) Case Study
The role of the technology in facilities management
It describes facilities management as the discipline related to designing, planning, construction and management of space in different types of structures ranging from process plans to office buildings. Facilities management involves the development of long range
10 pages (2500 words) Case Study
HOSPITALITY OPERATIONS MANAGEMENT
process of product development is essential for the modification of current processes to meet the customer satisfaction and to cater new opportunities Crotts, Mason, & Davis, (2009). It should be based on the knowledge of the existing processes and modern marketing trends and
11 pages (2750 words) Case Study
Integrated Seminar in Hospitality and Tourism Management
Entrepreneurs enjoy security in developing new products and brands. The legal security combined with the use of the English language in negotiations and investment deals across the country and abroad has led to the development in many
3 pages (750 words) Case Study
Get a custom paper written
by a pro under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
YOUR PRIZE:
Apply my DISCOUNT
Comments (0)
Rate this paper:
Thank you! Your comment has been sent and will be posted after moderation