These four subjects are motivation, leadership, conflict management, and teamwork. I will now describe each of these four areas in turn by showing what I have learned, how I have applied what I have learned to real situations, and how the insight gained has influenced how I will manage employees.
One of the important topics covered in the course was motivation. Motivation has been described saying, "Motivation refers to the forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action" (Daft, 1997, p. 526). As a manager, an important part of my duties will be to ensure that employees are motivated. For this reason, I have considering how motivation applies within the organisation so that I can gain insight into methods I can use to motivate employees.
The organisational behaviour approach to motivation includes considering how the organisation impacts on the motivation of employees and how employees can be motivated. This includes recognising that the characteristics that result in a person being motivated are not often simple or obvious. An approach to the issue that does not look at the behavioural aspects but only looks at the problem on the surface may see employees as being rewarded financially and assume that they should be motivated by this financial reward. The behavioural aspect goes a lot deeper than this and considers the complex issues that contribute to motivation. This approach may recognise that while financial rewards are received, employees do not receive adequate recognition or praise for their efforts. This approach may also recognise that employees feel pressured in the workplace and that this stress causes a decline in motivation. By focusing on the behaviour of employees, the many aspects that contribute to motivation are noted. I think this is important because it will allow me to take positive actions to motivate employees. I will be able to create an environment where employees are motivated to their maximum level.
I have already applied what I have learned in the course to what I have observed in the organisation. This has included assessing motivation levels in the organisation based on the theories that have been described. I have applied Maslow's hierarchy of needs theory and used it to assess where different individuals are on the hierarchy. Based on this analysis, I can understand that if I can provide for the employees' needs based on where they are in the hierarchy, I can help them to move up the hierarchy to a new motivation level. For example, for some employees I have noticed that they are willing to work long hours, but do not seem motivated to achieve while at work. This can be explained by noting that they are operating based on their physiological or safety needs, where their main focus is on working to earn money and working hard so they keep their jobs. As a manager, I could help these employees become more motivated by ensuring that their physiological and safety needs are met. I have also noted that most employees do not appear to have their belongingness needs met. This has been observed by the way that many employees seem to focus more on creating positive working relationships than actually achieving work goals. With an understanding of Maslow's theory, I can see that it is not appropriate to consider that employees should just