Operations & Service Management - Assignment Example

Only on StudentShare

Extract of sample
Operations & Service Management


Orientation, Legal Restriction, Layout and Design, Composition, Process Photography, Darkroom Procedures, Stripping, Plate making, Offset Ink and Paper, Bindery Operations, Offset Press Operation, Production Problems, and Occupations and Evaluation .Main is the usage of special paper for printing for M& S.
Note: All corporate and promotional material (e.g. booklets, leaflets and posters) must be approved by the Publications Officer, before being passed to the Print Unit for reproduction. 3-5 working days should be allowed for this, depending on the complexity of the job.
In order to obtain order from M&S,Wace Burgess need to focus and assess on the potential risks and reward for its sustenance and integrity .It is ideal to sign a printing services agreement including the expectations of the client stating all the possible format for orders, Costing ,Capacity planning,Utilisation,Turn around time ,Accuracy parameter, designing process and die cutting etc .There should also be stringent clause on payment terms and penalty or adjustments in terms of late completion of order based on impact of loss incurred by W&S.
Wace Burgess should also the need to commercialize the new technology on a large scale and to make profits a ...
Download paper

Summary

What is the external performance objectives Wace Burgess should apply to obtaining the M & S business, and discuss how these might differ from performance objectives applied to existing customers. (15 marks)
Wace Burgess also needs to have ardent focus on external performance objectives like Information, Tools, Incentive and environment and understand the correlation with the internal determinants like Knowledge, Capacity, Motivation and Attitude.
Author : nwolff

Related Essays

Operations Management
Unlike in projects, in operations one has to typically stick with his or her decisions. In operation management, there is permanence in operations. A continuous process in the shop like purchasing and selling of goods is regarded as an operation. The good features that can be adopted from project management can be combined with operations management so as to have a better and efficient style of management (Olivia, 2011:59). According to Wilson (2012:178) asserts that operations can be analyzed at three levels; flow between processes, resources, and operations. Operations management involves...
11 pages (2761 words) Essay
Customer Service Operations and Excellence
The same can be achieved through effective customer service operations. The concept of achieving excellence in service through effective customer service has now transcended to various fields in general and academic libraries in particular. Service institutions such as universities are mainly focused on providing optimum quality service to the students, by way of enhanced support services for education, as a means to retain students and improve their academic performance (Sander et al., 2000). Academic libraries exist purely to offer services to the students, which include a range of...
8 pages (2008 words) Essay
Operations Management.
The Concept of Operational Management The operations management as a business function has many issue related to it that needs to be satisfied to increase the efficiency and productivity of a business concern. These are capacity requirements, technology, facilities, workforce, supply and distribution, quality, production planning and organizational structure. According to Shim (1999, Pg.4)“Operation policy is concerned with setting broad policies and plans for using the production resources of the firm to best support the firm’s long term competitive strategy”. However, the four basic...
5 pages (1255 words) Essay
Service Operations Management
Standard Chartered Bank in the United Arab Emirates serves both the Consumer and the Wholesale Banking customers. The Consumer Banking section provides deposit taking, personal loans, credit cards, mortgages, and wealth management services to various individuals and to small to medium-sized enterprises. The Wholesale Banking section provides the corporate and institutional customers with services ranging from lending, trade finance, custody, cash management, debt capital markets, foreign exchange and corporate finance (Standard Chartered). This noble bank in the United Arabs Emirates is well...
5 pages (1255 words) Research Paper
OPERATIONS MANAGEMENT
Introduction An organization could only be considered dynamic if it’s operational and it’s performing. The quality of the operation will influence its competitiveness and express its influence in the market to leverage. Part of 1 of this paper is some annotated bibliography on performance management and the second part is a company analysis. Theme 1. Annotated Bibliography Arnason, R., (2009). Fisheries management and operations research, European Journal of Operational Research, Elsevier, vol. 193(3), pages 741-751. Author is a scholar specializing his study on the aquatic reserves and...
10 pages (2510 words) Essay
Service Operations Management
Using the processes described by Lovelock and Wirtz (2004), the customer support processes of British Airways were blueprinted. Specifically, this blueprint addresses services provided by British Airways from purchasing a ticket through the flight process. The customer segment refers to the three methods of buying a ticket: online, over the telephone or at the airport. Customer actions are clearly outlined along the top row of the blueprint - beginning with 'purchase ticket' through to 'claim baggage'. The contacts that customers have with employees are also identified in the blueprint, both...
8 pages (2008 words) Case Study
Got a tricky question? Receive an answer from students like you! Try us!