This essay is about planning and analysis of Decker Repairs. The system analysis is performed and all changes are proposed. It starts with the case analysis, company analysis, current situation, the current system employed and associated problems…
An enterprise-wide system (ERP) can be developed so as to capture the different modalities of the business and integrate into one big system. A proper relational database must be also established to take care of the information which needs to be dealt with.
2. The problem of recording the customer service info is telephonic based which can be problematic with respect to phone line busy due to traffic, phone line damages which hinder loss of customers and requirement of many front desk personnel to handle it.
Solution: A web-based system (Client-Server Model)can be developed for the customers to browse the service required and the request can be placed accordingly. It cuts down all phone barriers and traffic at the service provider’s end to record the requests.
Solution: The service bill can be delivered online after the customer confirms the service request to be closed. After that, the payment is made online and feedback is sent out. The online payment system can be implemented for customer ease.
The DSS will capture all the processes currently occurring in an organization and make decisions on the basis of that. From the time of creating a service request and to the final obtaining of the feedback of the customer, it will cater to all. The internal processes also need a good management. The training of the technicians and the job of scheduling and routing can be managed and tracked well using the system.
The DSS employed here will be acting as a system as a whole which will further modularize itself into subparts to handle the internal and external entities effectively. The interaction among the various processes needs to be closely monitored and taken care well and DSS is fit to handle it.
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Alternative Strategic Options 7 III. Marketing Tactics Formulation 8 A. Marketing Tactics for each Element of the Marketing Mix 8 A.1. Product 9 A.2. Promotion 9 A.3. Pricing 10 A.4. Place 10 B. Decision Implications for the Black & Decker Organization 10 References 12 I.
pombe. This will be implemented by testing the sensitivity of the key mutants in DNA repair when acted upon by both Gemcitabine (dFdC) and Cytarabine (AraC). These two drugs are used in the treatment of various forms of cancer and are both nucleosides. Gemcitabine is commonly used in the treatment of various forms of solid tumors such as the pancreatic, bladder, breast and lung cancers.
International Case Analysis: Strategic and Organization change at Black & Decker
Question 1: Using the strategic approaches described in CAPSIM, how would you characterize Black & Decker’s international expansion during the 1950’s and 1960’s? What strategy was the company pursuing?
Bill Lancaster, the President of the Black & Decker-Eastern Hemisphere was facing a critical scenario which required addressing. Black & Decker had received commendable successes in the Europe and North America but had been deprived of similar level of success in Asia as well as Latin America.
Black & Decker - Eastern Hemisphere and the ADP Initiative (A) What are Lancaster's concerns about the Eastern Hemisphere organization? Will ADP address those weaknesses? Lancaster is concerned that whereas the Eastern Hemisphere organization is facing brutal competition, the organization lacks the management strength and depth necessary to battle the competition.
It is realized that several opportunities are certainly available for exploration and progress. Nevertheless, the organization has to wade through myriad challenges before it can realize its objectives. All these developments call for a restructuring of the organization in order to provide the perfect ground for effecting these changes.
Black & Decker is one of the world’s biggest manufacturers of power tools and accessories. The products range from the smallest of screwdrivers which are used rarely by domestic consumers to heaviest parts of machinery used at the industrial scale. The products are classified into two categories: home use and industrial use.
This report will further in detail, analyze if the strategy and structure, chosen by Black and Decker at this point in time, was sensible. Keeping in mind, the competition in the market. Furthermore, how Black and Decker has been able to cope with the competition, strategy and structure innovation.