After granting the implementation of BI software into Sysco, the company initially decided to customize it according to their business purpose and train their employees to use it properly (Harvard Business School Publishing, “Business Intelligence Software at SYSCO”).
Sysco is a big company with 420,000 customers and it had employed 45000 employees in the year 2002. Sysco’s calculated sales in the year 2002 were 23.4 billion dollars. Thus, the company’s biggest obstacle is to determine the amount of software it will need to operate the firm. The company also has to consider the number of licenses they have to buy for using this software. If Sysco buys software then the vendor will provide the company a suitable discount. Thus, it was a great challenge for Sysco or only by the amount needed for the present time (Mcafee & Wagonfeld, “Business Intelligence Software at SYSCO”).
With the help of BI software, the company can create a customer profile and frequently update them. The company compares the customer profile with each other with regard to ordering. After that, they can create a report which will show the sales of additional products and help to decide further prospects towards the customer. It would be tough to keep this record manually without the BI software. This way they can keep tracking the customer as they are reducing the use of certain specific products or increasing the order. This also shows whether the customer is satisfied with their service or not. It helps to recognize the fact that whether Sysco is loosing out on their customers to their competitors due to unhappiness with the provided service of Sysco. They can constantly monitor the customer from the report generated by BI software and identify which customer is valuable to them and which customer they are losing.