The idea is to improve the quality of manufacturing in the companys operations system using the Six Sigma concept.
The paper will use the Six Sigma theory to link the quality control department, engineering department and production team to cut down on defects, reduce inefficiencies and improve results. To this end, the researcher will use the principles of Lean Six Sigma to propose how to develop and design operations and team activities as well as team strategy in the quest for zero defects. The paper will explain how DMAIC and some statistical tools can be used to improve the system brainstorming and communication can be carried out to attain the best results or the company in the case.
“Six Sigma identifies defects and errors in production system, which affects manufacturing and business processes and improves quality of the processing systems in order to improve outputs” (Nash et al., 2008, p. 17). Six Sigma is a methodology that was used by Motorola and is still applicable to the operations systems of most businesses. It is a quest for continuous evaluation of output against some stated metrics in order to ensure that the system is improved on a regular basis to meet the demands and expectations of stakeholders.
A defect is defined as anything that affects the production process in a way that customer expectation is not met (Smith, 2010). Thus, Six Sigma enables businesses to come up with better ways of aligning consumer needs and expectations with the operation system so that they improve to meet changing demands and trends and also identify product defects and check them.
In the wider sense, Six Sigma has impacts on different aspects of the business. Forrest et al. (2001) identify two main components of the Six Sigma system. First of all, the Six Sigma model enables a business to identify metrics. These metrics define defects, business