This has been personally attained by the writer of this paper through his experience as an intern in the Regional Management Division of Deutsche Bank and based on empirical evidence. Personal values of public service, integrity, and creativity promote commercial success by acting as a source of sustainable motivation and establishing the connection between work and self-identity.
Public service is not constrained to working in the government, but also applies to the motivation of seeing one’s work as a form of public service for others. Gandhi stresses that customers give businesses the opportunity to serve them; they are the precursors of public service. This writer believes that being able to serve customers starts with seeing them as recipients of his service. They are going to receive this service, only because they wanted to in the first place. Thus, this writer realizes that his existence as an employee relies on the existence of the customer. Collaboration should take place afterwards, where he must ensure the satisfaction of the customer because it can result to repeat business and the affirmation of his identity as an employee. A good example is handling a difficult, but highly profitable client in Deutsche Bank. This client wanted some help in ensuring the posting of funds to several accounts in a timely manner. This required extra work for the employee, but he eagerly went the extra mile. He monitored the client’s accounts faithfully and when the expected transactions took place, he transferred funds appropriately. After that, he called the client for follow up to check if the transactions went along smoothly. This client expressed significant happiness with the customer service he received. He mentioned something that affected the employee: “It’s nice to be seen and treated as a person. Thank you.” This statement embodies another aspect of customer service as