This is caused by the fact that people have different attitudes and different motivations in their endeavors. For instance, in this case, it can be argued that the two managers have different attitudes towards people.
There are many learning theories such as behaviorism and humanism. Behaviorism for instance argues that people learn based on stimuli. If a person knows that his actions will cost them, they are likely to refrain from these actions. Other theories of learning articulate that individuals learn as a way of making their own knowledge. In the above case, it seems that Susan is a behaviorist and believes that if Don is made to suffer from his actions, he will change his bad behavior. On the other hand, Bob seems to subscribe to humanism as a theory of learning. As such, he believes that if given the right resources, Don will learn in order to meet his needs.
Employees expect to be rewarded for their hard work and their contribution to the firm. Sometimes employees can contribute more to the firm than is required by their employment agreement. This is what Jackie has been doing because she has been going beyond her expected outcomes. However, in most cases, when the employees do this, they also expect the employer to go beyond his formal responsibilities when rewarding them. This passive agreement between the employer and the employee is called psychological contract and if one side breaches it, the other will feel demotivated. In this case, Steelfab Corp has failed to honor its side of the psychological contract with Jackie. To remedy this, Steelfab Corp must be able to meet its side of the psychological contract by rewarding her more for the work she is doing. This can be achieved by having a performance-based work environment where employees will be rewarded not based on how close they are to the seniors but in accordance to their contribution to the firm.
Amy should have assigned her a job description with proper roles. This could have