Dealing with Personal Stress at Amazon - Essay Example

Being able to be called the king of internet commerce is an achievement towards his goal as he runs a global powerhouse that sells books as well as deals with banjo cases and wild boar baby back ribs.

Having been ranked position one by business week magazines on March 2, 2009, on customer satisfaction saw its sales surge by 18%, an Amazon customer service representative has to manage personal stress. They have experience working under pressure in high-volume processing conditions while maintaining standards of consistency in both quality and productivity. Being able to manage stress is essential here since it helps deliver tactics, strategies, and techniques to handle personal stress and burnout. It aids while dealing with pressures, frustrations, and stress associated with work thus reducing the likelihood of burnout.

To relieve stress, customer service representatives should; think positively b avoiding overanalyzing what customers and coworkers say as this may distort their perception. Developing new skills through training and working on communication skills as well as confronting a difficult customer or situation is important. Learning relaxation styles that are; deep breathing, meditation, taking breaks, and involvement in humor helps in relieving stress.

As an employee dealing with the complaint, immediately would be important since customer satisfaction Benefits Companies in the long run and thus should be prioritized.

What to accomplish based on experience is to check the credibility of the claim and bring to notice to the customer the terms and conditions under which the company operates. It would help the client see whether the crutches would be refunded, repaired, or exchanged for new ones.

As the boss employees should bring to see the terms and conditions which govern the sales to the customer during the sales time. Proper records should be kept on the sales done.

In my opinion, since the guarantee period was over, the customer should be paid for new crutches. Failure to keep the receipt should also prevent even the replacement of the crutches if it were to be done.