How to Handle Difficult Clients - Essay Example

I know my duty is just as important as listening to him and also know that we can handle his issue in many other ways. In this case, I will direct his concerns to another staff that is not engaged and is in the best position to handle the case. It has been said that the “Customer is always right” and as such his satisfaction should be my priority, however, I should not allow this incident to stop me from attending to the needs of other customers who also need my attention.  Could you nod in agreement while you clean the table and plan your evening?

Yes, I will. Nodding has been proven to be a powerful means of communicating in a non-verbal manner. By doing this I know I will keep the customer assured of my concern for him
What would you really do as opposed to what you think you should do or what you feel others should do?
Most people tend to ignore nagging customers, but in my case, I will try my best to ensure the customer is attended and if possible come back to him after I have finished my chore i.e. if he will still be present. Read More