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Business Writing - Essay Example

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The essay "Business Writing" is focused on the peculiarities of business letter writing. As the author puts it, "My initial experience in writing business letters was faced with a number of challenges. The main challenge was that I was unable to communicate effectively using a business letter"…
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Business Writing
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Business Writing

I have been able to first address the problem of a complaining customer by stating the commitment of the company to satisfy his needs and preventing such incidents from happening in the near future. The memo has also developed to include messages aimed at repairing the confidence of the customer. This has been achieved by assurance the customer that the company was making commitments to fix the problem in the shortest time possible. I have also been able to reduce the number of words by focusing on making the memo precise and straight to the point.I gained a number of insights with regards to business writing. For instance, I was able to address a complaint letter by addressing the claim of the customer and later on repairing his confidence. I promised the customer that our organization was going to provide assistance and that we valued his concerns. The assignment also helped me identify and appreciate the need to have my peers and tutor go through my writing so as to ensure that errors are identified and corrected at an early stage. My peers and tutor read over my work and made comments on the mistakes they had identified in my writings. The teacher played a very significant role in improving my writing skills by identifying mistakes and suggesting ways of correcting them. I will be considering what the reader wants to hear before writing any business letter or proposal. This will involve a complete focus on the relevant information that will satisfy the needs of the reader rather than addressing my personal needs. (Kuiper 140). 2. Samples of your work (“before and after”) with reflections: Persuasive Message Memo To: Roger Lee roger.lee@rotstein.com From: Mike Jones mike.jones@educatesolution.ca Subject: Re: Training Session Appointment—YourUni We apologize for the inconvenience caused by the training session appointment with our trainer Angela Flight on August 20th. We received your email and immediately contacted Ms. Flight regarding the issue. However, we discovered that there was a mismatch with the dates of appointment with our trainer. Company records indicated that your appointment was scheduled for 27th instead of 21st of August. However, we sincerely apologize for all the inconvenience we have caused your institution. We have made arrangements with our trainer that we ... Read More
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