Heading: Communication in organization Name: Institution: Course: Tutor: Date: Communication in organization Introduction Communication is significant in any set up. In an organization, it is very important for managers since it helps them in performing their functions of management…
On the other hand, the model that the organizations adapt for communication is defines its effectiveness. Communication in an organization can contribute to its failure or its success (Downs & Adrian, 2004). This paper is a recommendation report that addresses the problem of communication in a business organization. It identifies the problems and recommends how an organization should deal with such problems related to communication. Communication Problems in an Organization Poor communication is a major problem in most organizations. It leads to failure of many projects, dissatisfaction of employees and eventually high turnover of employees hence causing huge losses to the organization. Poor communication also leads to lack of team work within the organization. This might result to low or dismal performance by employees. One major problem associated with poor communication is the lack of employees being informed about whatever is happening in the organization (Carroll, 2010). This can be facilitated by lack personal contact between workers and management. In most organization, there is a wide gap that exists between top managers and employees at the lowest level in the organization. As a result, it becomes difficult for information to flow effectively and efficiently from the top to bottom. Employees at the lower level stay in the dark, and they do not know what is happening. It is assumed that the modes of communication used can deliver important information to all employees. However, there are employees who do not use the modes of communication. For instance, where the top management is not in personal contact with the other employees, they might decide to use email as a mode of communication. Not all employees working in the organization have access to computers. Therefore, they do not use emails. It becomes difficult for such employees to be up to date about what is happening. It is imperative to note that the large gap in the organization has continued to increase especially with the advancement of technology. There is no personal contact since people are mostly using computers and cell phones for communication. Not all employees have access to these facilities. Managers who have excellent communication skills would prefer personal contact when communicating to their employees. The other problem associated with poor communication is the lack of clarity in the information received by employees from management (Carroll, 2010). It is very important for managers to communicate to their employees clearly. This is essential for successful communication to be effected. People are different and different employees interpret things in a different way. As a result, the managers need to clarify the issues they wish to communicate. Lack of clarity in information delivered by top managers might lead to different supervisors communicating messages that are conflicting to lower level employees. This leads to inconsistency of communication. There result is that there will be confusion among employees. This might affect the overall organizational performance. Poor communication also leads to luck of timely deliverance of information to employees. Employees do not get information when they need it (Carroll, 2010). This causes delays in decision making. It also delays projects especially if vital information is not received on good time. This is one reason that is likely to cause project failures. On the other ...
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