I will use the communication process model to aid in understanding why this critical incident occurred and how such situations can be avoided in the future. There are three types-linear, interactive and transactional models (Johnson, 2014). The basic elements in a communication model involved are:
Sender- this is the one who initiates and passes a message. Receiver-this is the person that the message is directed to. Decode-when the receiver translates the message into something one can understand through one’s personal experience or the language one understands. Encoding-this is conversion of the words to symbols is what is known as encoding. (West & Turner, 2011). Channel-this is the medium used to convey the message. Feedback-it is the process the receiver shows whether or not the message has been understood the way the sender intended it. Message-this is the subject of communication. Noise, another major element (Narula, 2006) is considered a way of distorting the message by distracting the receiver.
The different processes are: the linear; which involves a sender, message and receiver. The message flows directly from the sender to receiver and this usually does not require feedback. Transactional model has the sender and receiver playing the same roles at the same time (Chaturvedi & Chaturvedi, 2011). It seems ineffective and chaotic especially because noise is usually an element here. Interactive model is an upgrade of linear which allows feedback element because the receiver can send back the message after encoding.
From the explanation above, I used the transactional model which was ineffective since I talked most of the time and noise distorted the message due to the shouting as I reprimanded the members. The best model to be used here would have been the interactive model because this would have allowed both parties to exchange words, allowing for a conversation to take place