The managers take the role of implementing the gathered information on the problems that the client faces. It is the role of the manager to resolve the issues derived from the gathered information. Therefore, according to the organizational theory, the role of the manager is to solve problems that face the customers(Jones, 2001). In a suitable world, the conflicting role of the theory is never an issue since the role managers think they should play and those that employees think they need to play is always in a sync proportion.
Heineken Company poses to be one of the greatest organization in the universe. The management of the company has contributed to the success of the company. The management of the company has set the role of the managers and employees based on the organizational theory. The problems that arise in the company are always analyzed and reacted critically before coming up with a decision. The management uses this technique to reduce the conflict issues in a company. The company understands that avoiding issues or conflicts within the organization may prohibit the manager from playing their management role (Jones, 2001).