In the proposed topic of discussion, Northern Cape Department of Education’s Service Standards, for the dissertation, the views of the internal customers of the departments are noted and analysed to judge their opinion and expectation from the turnaround strategy of the department…
From this study it is clear that the turnaround strategy when implemented tries to bring the distressed and underperforming departments back into normal performing setup. The acceptable level of solvency, liquidity, profitability, and cash flow are the basic objectives of a turnaround strategy. The management also try to focus on certain turnaround strategy components like managing, funding, stabilising, fixing of the distressed components to revert back the organisation to working profitably and also to bring back stability into the associated activities of the department. The service standard of the organisation holds the key in judging their capability and analysing their success. In this dissertation also, the success of the department is aimed to be judged on their performance after the turnaround strategy.According to the report the Northern Cape Education Department (NCED) has moved from an effective and efficient department, to one with many management challenges. In 2006, the Northern Cape boasted the best matric pass rate, with good financial and administrative systems and reports. In response of this reality, the NCED did adopt a two-pronged approach for the service delivery and also for meeting its performance obligations. The department is faced with a massive task of restoring its sound financial and administrative position. The internal clients’ belief towards the department and its capability of handling any such issues brings back stability in the entire departmental structure. ...
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