In order to define the appropriate training to be included, organisations conduct the Training Needs Analysis or TNA. This prepares the company what the requirements of management or employees are and where internal needs such as skills are assessed. Job roles and responsibilities are determined at every level and category in various departments.
This paper will assess the outcomes of the TNA study conducted on mediation skills course for mediators called FAS QA 58/01 Mediation Skills Course. Mediators were trained in mediating skills and to conduct conflict analysis. The training aims are to design, deliver and evaluate a training programme for an organization. This will provide necessary skills for the mediators to intervene in mediation and conduct independent and full mediation.
Training Needs Assessment
It is no overstatement that unmanaged conflict has the potential to become the greatest preventable loss in modern business. The effectiveness of the organization is a matter of interest to human resources professionals, higher ranking executives, in addition to any worker who must cooperate with colleagues at some point. These fundamental needs concerning the modern workplace would encompass virtually everyone. Unresolved conflict delays deadlines, consuming time and energy that could be better spent. ...Show more