Research Paper
Engineering and Construction
Pages 8 (2008 words)
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Quality Management Name Institution Date Quality Management Introduction The American industry has recently shown an increasing trend considering the concerns on the quality. As such, quality gives any organization a competitive advantage. The definition of a term, which is subjective in an inherent way as the term quality, has a tendency of becoming increasingly contentious.


Looking back to the early 1980s a revolution, which can be perceived as a not-so-quiet, has been in effect in the global business. This has been an ideas revolution involving the questions of how to do business. The revolution can be said to be largely spearhead by three individuals, that is, Joseph Juran, Philip Crosby as well as W. Edward Deming. Thesis Statement The purpose of this paper is to access the similarities and the differences from the works of Deming and Crosby in quality management. On similarities, the paper will address; Customer Requirement as an important standard, the responsible quality management, goal of Quality as well as management Perspective. ...
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