Engineering - Quality Management - Research Paper Example

Looking back to the early 1980s a revolution, which can be perceived as a not-so-quiet, has been in effect in the global business. This has been an ideas revolution involving the questions of how to do business. The revolution can be said to be largely spearhead by three individuals, that is, Joseph Juran, Philip Crosby as well as W. Edward Deming. Thesis Statement The purpose of this paper is to access the similarities and the differences from the works of Deming and Crosby in quality management.

On similarities, the paper will address; Customer Requirement as an important standard, the responsible quality management, goal of Quality as well as management Perspective. On the aspect of differences, the paper will address; The Basic orientation to quality, the question of what is Quality, implementation’s chief elements, inspection/ Defect control, improvement Basis, management perspective and cost of quality Discussion Similarities Customer Requirement as an important standard According to the work by Deming, he is of the view that the presence of a consumer is brought about by a necessity and as such, it is the most vital aspect of a system of production, that is, where there are no consumers, what then is the need for production?

Crosby’s work define quality as conforming to certain set of specifications, which have been stipulated by the management of an organization and not some concept of goodness full of vagueness. The specifications entailed in quality are not made arbitrary either (Baxter & MacLeod, 2008). As such, they ought to be set in accordance with the needs as well as wants of the customers. The responsible quality management team According to the work advanced by Deming, it advances that quality is designed in the boardroom.

In his notion of quality, he says that ideas such as; sincerity, hard work, personal responsibility as well as decency, indeed are responsible for the changed management world. He says that it is unsubstantial to just perform a task to the best of your capacity. It is necessary that one becomes aware of what he is working on. Crosby work indeed shares the same notion (Baxter & MacLeod, 2008). According to him, improvement in quality ought to commence from the top. In order to come up with a manufacturing process, with no defect, or what he term as zero defects, then the management of any organization must then set the suitable atmosphere and the tone whereby the employees will easily follow.

If the management fails to establish a production system with zero defects, then it is not closer enough to a quality product. Goal of Quality In both works, they advance that quality improvement is an unending process. In Deming’s work, it is suggested that in order to meet and exceed the needs of a customer, it is necessary that there are continuous improvements. In the same notion, Crosby points out that the continuous improvements must be enhanced and as such, it should be done by setting a production with zero defects (John & Barnes, 2006).

Though both works share common grounds in regard to the quality management, the largest part they share are the differences on the notion of quality management. Management Perspective In both works, drawing of comparison is mentioned