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The Ethical Adjustment Letter - Essay Example

Summary

What happened to your guitar during your United Airlines UA-7474 flight with us was a regrettable incident that we would like to help rectify in whatever manner that we can. We realize how important your guitar is to you so rest assured that we are looking into the matter in…

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Subject: English
Type: Essay
Level: Undergraduate
Pages: 1 (250 words)
Downloads: 2
Author: zmueller

Extract of sample "The Ethical Adjustment Letter"

United Airlines, Inc. PO Box 66100 Chicago, IL 60666 United s 281-821-3526 800-335-2247 January 31, Dave Carroll Musician Sons of MaxwellAddress]STDear Mr. Carroll:What happened to your guitar during your United Airlines UA-7474 flight with us was a regrettable incident that we would like to help rectify in whatever manner that we can. We realize how important your guitar is to you so rest assured that we are looking into the matter in order to determine the proper course of action regarding those concerned in the incident.

We will keep you updated as to the results of our investigation as soon as it becomes available. We hope that you will allow us to reimburse you in the amount of $1200 for the inconvenience that you suffered due to the irreparable damage done to your guitar during your flight with us.. We realize that money will not replace your beloved guitar but somehow, we hope that our small token of repentance will help ease your suffering. Regrettably, our company is unable to reimburse your group for services that we were able to successfully render such as your completed flight with us.

However, we can offer your group vouchers for free upgrades to first class during your next few flights with us. We are truly quite saddened by the negative experience that you had during your flight with us. Rest assured that this is an isolated incident that will not be allowed to happen again to you or any of our other passengers. Our offer for United Airlines flight vouchers and the reimbursement of your guitar repair are a sign of goodwill that we are looking forward to you accepting. If you do have any question please feel free to contact me at 480-235-8975 ext.

7789Sincerely,Customer Service RepresentativeEnclosure

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