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Letter. 8 - Essay Example

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Summary
I would like to bring to your attention that a duplicate delivery of 3,000 beads worth $600 was mistakenly made by Gift Shoppe to Great Stuff Gifts in August after receiving my correct order in April 2013. Apparently, our account has been debited with $600 but we refused…
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Letter. 8
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Letter. 8

Several calls have been made to your company’s customer service department but to no avail. Upon tracking the package, we were informed that it was lost in transit to Gift Shoppe. However, our records show that the last pick up of the consignment by UPS was Great Stuff Gifts. Therefore, we would like to make a claim for a refund because the shipment of beads was insured and it was clear that the package had left the Great Stuff premises.
Due to the fact that Great Stuff Gifts & Cards is not responsible for the second order of beads as well as records indicating that the package was lost in the custody of UPS after we did not accept the delivery, I would like to request for a full refund of the total amount of $600. To my own understanding, the shipment was insured so we are kindly asking Gift Shoppe to file a claim with UPS so that they can be ... Read More
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