Effective Communication Skills - Assignment Example

 The tone of the communication should be professional and sound assurance. Most of the time the clients do not know the technicalities involved in one's job. Clients expect the job to be completed to high standards. In the case of side tracks from the schedule, the professional should assure the customer that all is well and avoid mentioning the main course of the side track.

 The information relayed should be well organized and to the point. The client only needs the crucial part of the communication and not the details of the delay. This helps save the image of the company. Communication, and format, play a big role and help portray the professional image of the company (Baugh 45).
 Company logo is important on the memo to assure trust - A memo to the customer is written on behalf of the company and should portray the company logo. This assures the confidence of the client in the company and increases his trust in the communicated message.

 Visual aids such as font sizes and color are critical for official communication. They help to emphasize the information relayed. The memo is an official document, the recommended font size is twelve block style. This emphasizes the fact that it is an official document (Mathur 34).
 It is important to remain friendly but official. A salutation at the beginning of the document sets the mood of the recipient to be ready to receive the communication. Read More