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Therefore, we strictly adhere to our policy of providing a warranty that extends for 2 years. Additionally, our warranty does not cover damages inflicted to products as a result of mishandling of products due to noncompliance with the ‘instructions for use’.

We regret to inform you that your request to replace your blanket cannot be entertained because our warranty coverage has expired by the end of 24 months (from the date of purchase of the product). Secondly, the product (blanket) is in a damaged form which may be due to noncompliance with our ‘instruction for use’ which demands that the blanket be ‘tumbled wash’ to prevent squeezing that can damage the wiring of the blanket.

Please allow us to assist you by referring your case to one of our service centers that may repair your product (blanket) for a limited cost. We are hopeful this will relieve your concern in this regard. Should you have further queries, please feel free to write to us.