The research is aimed at establishing the level of satisfaction and experience of international students of QUT International College on behalf of the management. This information is important for the management to…
.it was established that international students are not receiving adequate support from the institution with regard to several issues such as physical and electronic barriers to accessing support services.
This report explores the level of satisfaction and experiences of international students at QUTIC, with regards to insurance and banking support services offered at the campus. It is important that the management of QUT International College have this information so that they can better support international students concerning their financial issues. The data is obtained through 20 questionnaires, including 11 closed and one open question. The major findings are that students require more support from the institution as far as financial issues are concerned. Recommendations have also been suggested on how to overcome the barriers, including initiating financial assistance talks and making support services more accessible for international students.
Students were asked to choose between four banking and insurance services that they would prefer to have as a mobile application if QUT were to develop one. As evident from the chart above, 8 out of 20 respondents would prefer to have a mobile application that enabled them to make claims on Overseas Student Health Cover (OSHC). 4
It can be concluded that making claims on the health cover is a difficult experience hence international students would appreciate having it on their mobile phones to make such transactions easier. Making the claims is a common practice since it is mandatory to have OSHC (Department of Immigration and Border Protection 2014, para 1). Students would prefer the convenience of making the transaction through their mobile phones as compared to the already established procedures. 4
Figure 2: Extent to which international students would want establishment of a finance assistance talk………………………………………………………………………………………….5
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