Insert name Tutor Course Date Careers in hospitality industry Careers in the hospitality industry are one of the most vital occupations in the service sector. Majority of employees in the hospitality sector work in facilities like hotels, cafeterias, nightclubs and amusement parks (Ladkin and Weber 373)…
The current global economy based on integration and free trade is expected to further transform growth in the industry. With rising economic integration through globalization, careers in hospitality have increasingly provided flexibility in the country of operation, especially in chains of hospitality firms which exist in various countries. Chuang has pointed out that following the development of hotel industry, the bar for skilled personnel has gone up substantially (14). The industry arguably experiences the greatest diversity of knowledge assets compared to other professions. Careers in the hospitality industry can be classified into: food and beverage handling, front office management, housekeeping, sales and promotion, accounting, maintenance among others (Ladkin and Weber 385). The current world has witnessed a sharp increase in business activity, resulting to more business and holiday travels, hence more careers in the sector. Eligibility The eligibility for various careers in the hospitality industry ranges from diploma certificates higher learning institutions to university degrees (Chuang 15). Depending on the nature of the organization, Hotel and Restaurant management, Casino management, Cruise Ship Hotel Management, Airline Catering and Cabin Services, Administration and catering for health facilities and education or training institutions, Hotel and Tourism, Lodges, and Guest Houses are some of the avenues that can be exploited by those keen on pursuing a career in the hospitality industry. Trained persons may also open businesses for self-employment in order to realize their economic dreams. Generally, Zahari et al (69) have pointed out that careers in the hospitality industry can be grouped in to several categories namely: Operations, Customer Care, Cuisine services, Bookkeeping, Maintenance, Sales and Promotion, Security, and House-keeping. General Operations A General Manager is usually responsible for the coordination and management of human resources, financial management, service provision, and projection of the company image through the front office, and quality control (Zahari et al 78-91). Depending on the nature and size of the organization, general managers often have subordinate managers working in various departments to complement their effort. Front Office careers Chuang has noted that front office is the nerve center of all operations in the service-based hospitality industry (14). Important operations such as receiving the visitors, making reservations for rooms and conference halls, managing correspondence and processing bills as well as maintaining records of the services rendered to guests are usually processed at the department (Chuang 16). In most cases, the front office manager is often in charge of the supervision and co-ordination of the processes. Subordinates to the front office manager may include an Assistant Manager, front office executive, lobby manager, information staff, receptionist, bell captain, and doorman among others. The responsibilities of these staffs may vary from one facility to another. House Keeping careers According to Zhong, Couch and Blum (10), house-keepers are usually charged with ensuring that the facility, the rooms, the hallways, bars, the restaurants, and the compounds among other places are kept tidy. House-keeping careers mainly involve ensuring the comfort of the ...
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