Expedia Value Chain
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The customer support staff is present to assist customers with the service.
Porter, M. (1985). Competitive Advantage (1st ed.). New York: Free Press.... Expedia Value Chain The value chain of an organization consists of all activities that are performed in order to achieve a competitive advantage in the industry. According to Michael Porter (1985), the value chain consists of two types of activities, (1) primary activities and (2) support activities. Primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service. Secondary activities include procurement, human resource management, technological development, and...