Employee motivation among call centre agents
, Literature review
...agents and to be more specific, it will centre on motivation among call centre agents of Mobily. The following are the objectives the research. First, to understand what is motivation. Second, to determine the different ways with which motivate employees. Third, to identify the different factors affecting motivation. Finally, fourth, to determine the motivation factors that influence employees’ job satisfaction. In light of these aims, the research questions... Employee motivation is a key element that affects employee satisfaction. As such, the importance of understanding motivation in the currentglobal context is essential. In this regard, the research deals with employee motivation among call centre...