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...Employee turnover is a challenging issue for many types of businesses. The retail industry, in particular, wrestles with the implications of extremely high turnover rates. "The retail industry employs nearly one-in-five Americans and routinely faces 70 percent to nearly triple digit turnover" (Retailers can improve workforce commitment, 2002). Many retailers have resigned themselves to accepting this kind of turnover rate as a "cost of doing business" (Joinson, 1999). The costs associated with recruiting, retraining, diminished customer loyalty, and many other consequences of high turnover rates can be staggering. Galvin (2004) asserts that turnover is "a modern business dilemma... retailers...