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...Service Management Table of Contents Task 2 3 (a) 3 (b) 4 (c) 4 (d) 7 (e) 8 (f) 8 (g) 9 Reference List 10 Appendix 11 Task 2 The effectiveness of service organization is largely dependent on the service quality offered by staff of the organization, which is directly linked to the motivation, moral, knowledge and authority of the frontline executives and organization. (a) In spite of varied technological innovations, which have changed the perception of the overall service quality provided by the organization customers specific needs, requirements and wants have not changed over the years. The customer needs and requirements have changed with the nature of visits in the hotel. The needs... and...