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Finance & Accounting
Pages 10 (2510 words)
Marks and Spencer Executive Summary This report involves the study of the food retail division of Marks and Spencer; a company headquartered in London, England, United Kingdom. The company specialises in clothing, home ware and food retail division. However, this study focuses only on the food retail division.
The balance scorecard and the strategy map formulated can serve as an effective tool for the company to predict its effective future plan. This study contains suitable recommendations based on the key parameters used for the purpose of analysis which can serve as benchmark for the company to improve its financial and non-financial performances. Table of Contents Table of Contents 3 1. Introduction 4 2. Vision and Strategy 4 3. Balanced Scorecard for Marks and Spencer PLC 5 3.1. Financial perspective 6 3.2. Customer perspective 6 3.3. Internal business perspective 7 3.4. Learning and innovation perspective 8 4. Strategy Map 8 5. Recommendations 9 6. Critical Discussion and Evaluation 10 Reference List 10 Appendices 12 1. Introduction Marks and Spencer (M&S) Group PLC is an international retailer headquartered in London, England, United Kingdom. It is listed as a holding company of the Marks and Spencer Group of companies. Its varied line of products includes clothing (both Men’s wear and Women’s wear), home ware as well as food. Its clothing division alone includes 731 shops across the United Kingdom. Its presence is not only limited to the domestic circuit. The company enjoys an unprecedented level of presence around the globe having 387 stores in 43 territories across Europe, the Middle East and Asia (Reuters, 2013). ...
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