Mark & Spencer Essay example
Finance & Accounting
Pages 9 (2259 words)
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MODULE NAME/NUMBER: SEMINAR GROUP NUMBER: TITLE: STRATEGY ANALYSIS OF MARKS AND SPENCER (HUMAN RESOURCE DIVISION) STUDENT NAME: STUDENT ID: SUBMISSION DATE: WORD COUNT: EXECUTIVE SUMMARY This report involves the study of the Human Resource (HR) division of Marks and Spencer; a company headquartered in London, England, United Kingdom.


The analysis has been carried out using Key performance indicators (KPI), which are essential in determining the nature of performance being shown by the company, has been outlined in the appendices. The balance scorecard and the strategy map formulated can serve as an effective guiding tool for the company, which when followed in a proper way, can be utilized to predict its effective future plan. This study contains suitable recommendations based on the key parameters used for the purpose of analysis which can serve as a benchmark for the company to evaluate its performance thereby comparing them to the performance of other peer organizations. The recommendations made can contribute significantly towards the identification of the company’s strength and weaknesses in the HR division and help it to bring about improvements in its financial and non-financial performances. In the end, critical discussion and evaluation has been done suggesting the usage of balanced scorecard analysis and strategy map. Table of Contents 1. Introduction 4 2. Vision and Strategy 4 3. Balanced Scorecard for Marks and Spencer PLC (Human Resource Division) 5 3.1. Financial Perspective 5 3.2. Customer perspective 6 3.3. Business Operations perspective 6 3.4. ...
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