Performance Management: using Balanced Scorecard as a tool to improve performance - Dissertation Example

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Performance Management: using Balanced Scorecard as a tool to improve performance

lts from Questionnaire Survey 44 4.3 Analysis 45 4.3.1 Interview 45 4.3.2 Questionnaire Survey 47 4.4 Discussion and Implications of Findings 48 CHAPTER 5 50 5.1 Conclusion 50 5.2 Recommendation 52 5.3 Limitations and Future Scope of the Study 53 References 55 Bibliography 62 Appendices 67 Appendix 1 67 Appendix 2 68 Appendix 3 73 CHAPTER 1 1.1 Background Organisational functions are generally controlled and monitored by the top-level management of the company. Their duties involve strategic planning, implementing plans to achieve profit and increase the market share of the company. ...Show more


Performance Management: using Balanced Scorecard as a tool to improve performance Table of Contents CHAPTER 1 6 1.1 Background 6 1.2 Problem Areas 8 1.3 Rational of study 9 1.4 Problem Statement 10 1.5 Research Question 10 1.6 Research Objectives 10 1.7 Literature Review 11 1.7.1 Performance Management 11 1.7.2 Performance Drivers 12 1.7.3 Benefits of Performance Management 14 1.7.4 Balance Scorecard 15 1.7.5 Reasons for Implementing Balance Scorecard 15 1.7.6 Relation of Balance Scorecard with the Strategic Metric 16 1.7.7 Latest Findings on Balance Scorecard 17 CHAPTER 2 19 2.1 Theoretical Framework 19 2.1.1 History of Balanced Scorecard 19 2.1.2 Balanced Scorecard Principles 20 2.1.3…
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