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Toyota PR Crisis Review - Thesis Example

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The case chosen for the study has been that of Toyota Motors Corporation which was hit badly by a spate of unprecedented issues regarding the aspect of communications with regards to a manufacturing defect in the product and the strategies adopted by the firm to address the issue. The study would analyze how an organization can use a crisis situation and effectively handle it out to extract benefits out of a negative situation. The study would consider the various theories related to the aspect of communications in crisis management and would also discuss how an effective handling of the issue can lead to prospective advantage of the organization. Various theoretical models would be used to analyze the shortcomings in the actual strategy of the firm. It would suggest better possible strategies that could have been adopted by the organization so as to generate loyalty among the existing and prospective customers. Introduction Communications form a vital aspect in the business prospects of an organization. Communications can be both internal as well as external. Internal communication refers to the communication of an organization with its internal stakeholders like suppliers and employees. External communication involves communication between the organization and the external entities which include customers, press, media etc. This is especially important in the modern day business environment of business which is governed by globalization and internet. Media and press have a large influence with regards to the spread of information. The advent of internet has widened the reach of these players to a wide variety of audience. Media and press also enjoy a good rapport with the general public which even accentuates their importance for business organizations as any news about a firm can have both positive as well as negative effects on the positioning as well as the brand image of the firm. The present study would analyze the role of media and press in affecting the policy making of the organizations. The organization selected for the study is Toyota motors. The choice of the organization assumes significance considering the fact that the organization is one of the largest car makers of the world and was also hit by a series of major scams involving the press releases of the organization. The concept of public relations has been one of the most important aspects that govern the influence of media in a business organization. The role of the public relations departments involves handling the aspect of external communication in a manner that the message to be communicated brings about a positive development for the organization. The main aim of the public relations office is to filter out and sent message that help in not only improving the brand image of the firm but also to ensure a better relationship with its suppliers, shareholders, suppliers and other stakeholders. The growth of internet has made the spread of information assumes lightening speeds. Social networking and various blog sites have enabled access to information to millions of users across the world. The channel of public relations has also been used by business organiza ...Show more


Toyota PR Crisis Review Table of Contents Toyota PR Crisis Review 1 Table of Contents 2 Abstract 4 Introduction 4 About the Organization 5 Phase 1 6 Issues & Strategies 6 Best possible Strategies 8 Phase 2 11 Issues & Strategies 11 Best possible Strategies 13 Phase 3 16 Issues and Strategies 16 Best possible Strategies 18 Phase 4 21 Issues and Strategies 21 Best Possible Strategies 22 Conclusion 22 References 25 Abstract The importance of communication has increased manifold in the present day business environment…
Author : albertobosco
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