Effective support for information users

High school
Coursework
Finance & Accounting
Pages 3 (753 words)
Download 0
Title: Strategies to Improve Help Desk Services Student’s Name: Instructor’s Name: Help Desk Every organization faces problems with respect to their software applications and hence need guidance to resolve the matters. It is due to this need that companies create help desks in their IT departments to help the end-users with the obstacles in their operations and functions of the applications…

Introduction

Over the years, effective strategies have been devised by researchers to provide the end-users with efficient resolutions to their problems. Some of the strategies have been discussed below: Physical Aspects Technology Used for Help Desk The foremost consideration that needs to be made to improve the help desk service is to analyze the type of technology that has been adopted in the respective department. Hoffman (1996) stated that the technology should not be too advanced or complicated for the personnel; the technology should facilitate their operations to become efficient, rather than complex. Complicated operations might prove to increase the service time for every customer. Ergonomics The ergonomics, i.e. layout of a help desk center also plays an important role in its effectiveness and management. Bayan (2003) explained that the layout and design should be able to facilitate team work; the employees should be able to communicate with each other in case of any query since every employee possesses his own areas of expertise. An employee might need help in resolving an issue in an unfamiliar area of expertise. ...
Download paper
Not exactly what you need?

Related papers

Cloud Computing (SaaS, PaaS, IaaS) ow cloud computing (SaaS, PaaS, IaaS) improve Information Technology efficiency with more eff
It will also highlight the new techniques that are being adopted to overcome the physical issues found in the traditional data centers. 1. Introduction Large organizations have always had the capital to purchase numerous servers, software etc to support their businesses. It is the medium and small sized organizations that have struggled in this regard. Earlier, the only alternate that was…
How is the AIS (automatic identification system) effective in Kuwait coast guard operation?
These systems, particularly the AIS Class A, have provided a wide range of benefits such as effective vessel identification and the provision of accurate information to national security forces and the Vessel Traffic Management Systems, or VTMS. Moreover, the application of ship-to-ship AIS has become an increasingly valuable option for mariners to be used as an efficient instrument that will…
Information Management
This paper analyzes the unique e-business model perpetuated by Ebay with respect to conceptual frameworks like Porter’s five forces model and value chain analysis. The findings reveal both the competencies of Ebay and the surrounding factors which favored the growth of EBay’s business model, owing to the need of speed, access and frequency of information managed in the industry.…
information managment
The article after providing a brief background of the Cloud Computing technology, focuses on its evolutionary path. “This paper examines cloud computing in the context of other major changes in Information Technology (IT) and explores the revolutionary transformations and challenges it brings to IT management.” (Bento and Bento 39). The authors divide the evolution into six phases starting…
Explain why Listed Companies Produce Financial Statements for Externals Users and how These are Regulated in the UK
According to Tracy, J. (2009), these users are interested in “four basic financial aspects of a business”. These four are the “sales revenue and profit or loss performance”, the “financial condition.in particular the solvency prospects of the company, the capital issued by the company and “any other claims that directly or indirectly participate in the profit of the business” and the…
Accounting Information System
The company is in the process of determining the advantages and drawbacks of automatic feeding of data by the use of the GL software. Data extraction- this is the act of mining raw data from the accounting information system in use by the company. The question is whether the data can sustain numerous needs of the company and the accuracy of the data. Data analysis- after data has been extracted…
Do corporate social responsibility (CSR) reports provide shareholders and stakeholders with useful information on corporate soci
Besides, they are expected to uphold integrity and business ethics in transacting their businesses for rightfully gaining. However, in understanding profit maximization as the traditional maxim upon which organisations ran, the modern day maxims dictates that organisations must be concerned of environmental as well as other social issues that surrounds them as dictated by social contract. They are…