Over the years, effective strategies have been devised by researchers to provide the end-users with efficient resolutions to their problems. Some of the strategies have been discussed below: Physical Aspects Technology Used for Help Desk The foremost consideration that needs to be made to improve the help desk service is to analyze the type of technology that has been adopted in the respective department. Hoffman (1996) stated that the technology should not be too advanced or complicated for the personnel; the technology should facilitate their operations to become efficient, rather than complex. Complicated operations might prove to increase the service time for every customer. Ergonomics The ergonomics, i.e. layout of a help desk center also plays an important role in its effectiveness and management. Bayan (2003) explained that the layout and design should be able to facilitate team work; the employees should be able to communicate with each other in case of any query since every employee possesses his own areas of expertise. An employee might need help in resolving an issue in an unfamiliar area of expertise. Although, the distance between the help desk representatives’ workstations should not be so less that they are not able to hear their clients clearly. Working Environment The representatives need to be provided with a comfortable and healthy environment. If the help desk resources are not satisfied with their working conditions then they will not be able to communicate with the clients in a positive manner. Appropriate chairs and headsets should be provided to the representatives to help them offer a commendable service to the clients. Management Aspects Defined Goals The management should identify their goals and then communicate them at all levels of the help desk employees. Bayan (2004) pointed out that the presence of defined goals enables the management to direct the employees towards certain goals and conduct employee trainings in an according manner. Performance management can also be performed with respect to the defined goals and expectations. Understand the Customer with a Positive Attitude Bayan (2004) quoted statements of a CEO of a company, who stated that the help desk representatives should be able to understand their clients and their respective environments. The issue might be very trivial or very complex; in both cases, the representative should listen to the customer carefully and understand that he is experiencing distress due to the matter. The attitude of the representative should be comforting and helpful so that the customer also cooperates in answering the questions. The representatives should be trained to convince the clients that they are on the clients’ side and everything shall be done in their power to resolve the matter. Suitable Performance Measures Bayan (2004) provided an interesting categorization of different types of help desk representatives; the comprehension of the categorization is relevant so that appropriate attributes can be chosen to analyze the performance of each type of employee. Knowledge workers are representatives who have extensive knowledge about the products and prove to be very effective at resolving complex problems. Process workers are repre
Title: Strategies to Improve Help Desk Services Help Desk Every organization faces problems with respect to their software applications and hence need guidance to resolve the matters. It is due to this need that companies create help desks in their IT departments to help the end-users with the obstacles in their operations and functions of the applications…
NHS Computer System Worth £12 billion for Bexley Hospital turned out to be “unfit“ for the purpose and had to be replaced. The basis for saying it was unfit was partly the fact that only “160 health organizations out of 9,000 utilized the patients’ records, according to Michael Savage (2010).
The exhibitions are of interest to the citizens and providing carriers and employment (Effy, 2008). Emerging artists from Marston Tools motivated to other areas creating a displacement by newer venues but later, the company reopened some years later. This company have the ability to exhibit its products anywhere in world for it has promising records first to its community and entire universe.
There are various types of information systems which help the organization’s management to come up with the best decisions for the organization. The information systems help in making decisions on matters of managing human resources in the organization as well as promote the marketing environment in that organization.
Implementing the project involved managing change which was not conducted properly. As a result there was employee resistance. Because the management had not communicated with the employees about the importance of the project, the employees did not perceive the need for change.
In general, these companies issue financial statements to “provide information that allow users to reach better decisions than they would without it” (Carmichael, Whittington and Graham, 2007). There are various users who derive much needed information from these financial statements: the internal users, such as the managers, the employees, the directors and the stockholders, and the external users, such as the creditors, suppliers, customers and potential investors.
In addition, in order to gain a competitive edge the use of strategies information systems has become essential for the organizations. In fact, the strategic information system allows an organization to quickly respond to a change in its business environment.
Other offices are located in Albany and Syracuse. Home infusion therapy is a comparatively new service compared to home care services like personal care services and wound care. It enjoys a firm standing of offering its patients with excellent services of home infusion.
Additionally, they will need industry sales, macro-economic data and Meta data. This data can be sourced by capturing point of sale transactions from the over 2900 stores in six countries. They can also
5 pages (1250 words)Coursework
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