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Finance & Accounting
Pages 8 (2008 words)
ISO 9001 Section 1: Quality Management Systems 1.1) Define four stages of quality management. Quality (ISO 9000:2005) refers to the degree to which a set of inherent characteristics fulfils requirements. The four stages of Quality Management (Dale et al 1994) are Inspection, Quality Control, Quality Assurance and Total Quality Management.
Quality Assurance (Oakland 1995) is a planned and systematic approach to ensure the quality of the product through prevention of quality problems. Total Quality Management is an organisation wide philosophy aimed at identifying and achieving the needs and expectations of all the stakeholders, with an underlying principle of continual improvement. Quality Management System (BS EN ISO 9001:2008) is a complex web of the tangible and intangible assets of an organisation. An organisation is greatly influenced by its business environment (Kotler & Keller 2006) which is made up of the micro and macro environments. The micro environment is a set of factors which are unique to the individual organisation. It consists of the organisation’s internal values, super ordinate goals, employees, customers, distribution and other intermediaries and the public, at large. Macro environment factors are uncontrollable and affect all organisations, irrespective of nature, size and industry. The various elements such as the political, economic, socio-cultural, technological, demographic, international, physical etc. comprise this phenomenon. ...
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