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What Impact Have Successful Women Made In The U.S. Hospitality Industry As Leaders - Thesis Example

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What Impact Have Successful Women Made In The U.S. Hospitality Industry As Leaders

Due to its unique nature of activities and the high customer interaction, the expectations from the employees are very different from other industries. This in turn imposes different demands on the leaders and managers. Before proceeding ahead, it is very important to understand the concept of leadership and leadership styles practiced by the managers and supervisors. Leadership in very simple words is the act or process of influencing others to behave in particular ways that would enable them to achieve their common goals. A very important fact to notice here is that leadership is not restricted to the top level management, a leader can be found in any place of the organization. Leaders have many responsibilities ranging from arranging the work environment to removing obstacles in the way of success. This also includes support and guidance for the followers. They may use power or persuasion to achieve these tasks. This essay will start with a discussion of the increasing role of females in this industry, followed by an analysis of the hospitality industry and the upcoming challenges. Further, we will highlight the practices, styles and aspects of leadership with their application to the hospitality industry. This will include a thorough analysis of the different theories of leadership. In the end, a conclusive statement will reinforce the findings of this work (Ryan, 2009). Increasing Role of the Females At present, even in the developed part of the world, the women are underrepresented in the management position and their leadership initiatives are not taken seriously by their male counterparts. However, as the time is passing by, the importance of leadership characteristics, more common in females are being appreciated and this makes them more suitable for leadership positions in certain industries. Hospitality is one of these industries and this has resulted in this sector witnessing a tremendous change as more and more women graduate with diplomas and degrees in hotel management and join the workforce. This fact clarifies the concept that though both the genders despite having many similarities in their leadership style have certain subtle differences that have high degree impact. These differences are usually due to the inbuilt nature of both the genders. A very simple example of this fact is that women desire clear and open communication which leaves no space for confusion. They are therefore, known to prefer contingent reward leadership style. Contemporary Challenge One of the major most challenges of the hospitality industry at present is that of providing consistent services. Although many of them have a standard procedure for the recruitment of their staff, inconsistency in the quality of front line employees exists. The right form of leadership at the right place can help reduce this problem to a great extent. Importance of a Correct Leadership Approach Other then improving the service quality another important aspect of correct leadership is based on the popular saying that states that “people do not leave their jobs, they leave their managers”. This shows the importance of the role of leadership. A huge amount of money is spent on the recruitment and training of individual. According to one source on an annual basis it is up to ?866 million alone in the hospitality industry. Therefore, it is very important to control the turnover rate in order to secure the company against any negative, financial consequences. Here, another point to highlight is that, correct leadership is required at all levels of an organization and not just the top level. A generalization indicates that there are three major levels at which it is crucial. These ...Show more


Hospitality industry refers to that part of the service industry which is concerned with a broad range of activities including hotels, restaurants, transportation, theme parks and also event management…
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