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Finance & Accounting
Pages 4 (1004 words)
Running head: ETHICS BUSINESS ETHICS PROBLEM [Your name goes here] [Your university’s name] Ethical Dilemmas Ferrell and Fraedrich (2011) state, “Business decisions, like personal decisions, involve an unsettled situation or dilemma” (p. 62). An ethical dilemma is a conflicting situation involving two or more people.
Therefore, employees should behave professionally and ethically in all situations because ethical behavior is the key to the resolution of complex issues. Hall (2011) states, “Ethics pertain to the principles of conduct that individuals use in making choices and guiding their behaviors in situations that involve the concepts of right and wrong” (p. 112). In this paper, I will relate an example of a U.S. software company where a customer confidence problem occurred between an employee from the programming department and a customer of the company. The base of the issue was less accounting knowledge of the software developer. Description of the Company The name of the company where the ethical issue arose is SyBase. The company belongs to the Computer Software industry and deals with the development of software products and applications. The company started its operations in 1984. The company has become one of the top software companies of the United States due to the quality of its products and services. The Ethical Issue An ethical issue occurred in SyBase in 2004. One day, a customer came to the customer service department and made a complaint about the accounting software that the company developed for him on request. ...
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