Therefore, employees should behave professionally and ethically in all situations because ethical behavior is the key to the resolution of complex issues. Hall (2011) states, “Ethics pertain to the principles of conduct that individuals use in making choices and guiding their behaviors in situations that involve the concepts of right and wrong” (p. 112). In this paper, I will relate an example of a U.S. software company where a customer confidence problem occurred between an employee from the programming department and a customer of the company. The base of the issue was less accounting knowledge of the software developer. Description of the Company The name of the company where the ethical issue arose is SyBase. The company belongs to the Computer Software industry and deals with the development of software products and applications. The company started its operations in 1984. The company has become one of the top software companies of the United States due to the quality of its products and services. The Ethical Issue An ethical issue occurred in SyBase in 2004. One day, a customer came to the customer service department and made a complaint about the accounting software that the company developed for him on request. He made a claim that the application had some errors because it was not giving correct results. The software was showing incorrect results for the calculations of Net Present Value, Internal Rate of Return, and some other calculations. He wanted to meet the software developer who developed that accounting software for him. When the customer services officer to whom the customer brought the issue contacted that database developer, he started making excuses and did not come to meet the customer. Upon telling the real situation to the developer, he asked the customer services officer to make the customer come after a week. The customer left the office and came again after a week to get the remodeled accounting software. When the customer services officer told the developer about the arrival of the customer, he asked him to apologize to the customer once more. The reason was that the developer was still not able to remove the errors. The customer became disappointed with the situation and asked the customer services officer to file a complaint to the manager of the programming department. When the manager investigated the issue, he came to know that the software developer was not able to fulfill the requirements of the customer due to which he was delaying the issue. The developer did not have a grip over complex accounting issues due to which he was not able to develop reliable accounting software for the customer. The ethical issue in this example was that the developer tried to hide his inability in removing the errors by delaying the issue. Individuals Involved in the Issue The individuals involved in the issue were the software developer, the manager of the programming department, and a regular customer of the company. Outcome of the Issue The issue not only decreased the customer’s confidence in the company but also resulted in putting a spot on the company’s image. The developer could have tackled the situation in a much different way. He should have made the company aware of the real situation instead of being afraid of losing his job. Recommendations for the company The manager of the
Running head: ETHICS BUSINESS ETHICS PROBLEM [Your name goes here] [Your university’s name] Ethical Dilemmas Ferrell and Fraedrich (2011) state, “Business decisions, like personal decisions, involve an unsettled situation or dilemma” (p. 62). An ethical dilemma is a conflicting situation involving two or more people…
Public reaction to the scandals has been strong, and it has generated numerous suggestions to improve the ethical standards and behavior of business people. Some of the specific problems identified through these scandals are corporate accounting irregularities evidenced by the need for earning restatements by several large corporations
Business ethics ensures that business economic interests serve the larger good of the society and all business activities result in positive effects on the society. The concept of corporate social responsibility emerges as the key tools applied to ensure that business or individual business actors’ interests are balanced with the societal interests.
According to the task, these ethics can be explained in many different theories of ethics that include virtue ethics, rationality, utilitarianism, communitarianism, social ethics and normative ethics. Hence, international business ethics and corporate governance can be explained in various ways (Casson 95).
BUSINESS ETHICS Table of Contents Table of Contents 2 Introduction 4 Product & Service Mix 4 Brief SWOT Analysis 4 Business Ethics 5 Theoretical Perspective of Business Ethics 7 Code of Conduct for HSBC 8 Corporate Governance 8 Conduct for Suppliers of Goods and Services 10 Economic 10 Environmental 11 Social 11 Employment Conditions 11 Community 11 Telemarketing 12 Regulatory Reform 15 Volcker Rule 15 Security 16 Conclusion 16 Introduction HSBC Holdings Plc is a well known multinational financial and banking service provider located in United Kingdom.
It is imperative to note that, the business ethics consists of both the expressive and normative dimensions. This paper intends to examine, the extent of application of business ethics in the prevailing situation at Delectables. Essentially, what is happening in Delectables is deplorable (STERNBERG, 2000).
Andy was in a dilemma whether to cancel all the orders of cups and lids from new supplier, incur cost, or ignore the incident and save his goodwill. Since in the restaurant industry service and products play an important role, Andy has to also consider the relevant ethical issues.
Business ethics theories are often adopted by organisations seeking to curb practices that are deemed as corrupt. They usually have moral principles that organisations can implement to make sure that all the workers operating in the company conform to accepted codes of behaviour