Information Technology Investment Financial Analysis - Essay Example

The several cost items of IT help desk service are labor cost, material cost, cost of electricity, cost of computer and cost of software. The cost structure of IT help desk service provides several levels of support to focus on the problem. The job of first level support is to identify the adequate information about the problem. The job of second level support is to provide higher technical skills to the first level and the job of third level support is to hire technical specialist to solve the problem within a specified time (Mahoney 1-16).

The scope of E-mail service is to provide online services. Anyone can access e-mail through computer, personal laptop and mobile phone. The financial objective of e-mail service is to increase the profit by providing best services to the people along with better convenience (Mahoney 1-16). The function of email service is to exchange messages or information through online for different purposes that include communicating with customers, money transaction and sale of products and/or services (Mahoney 1-16).

The various cost items of E-mail service are cost of material, cost of electricity, cost of internet, and cost of computer or personal laptop, which are described as cost of equipment. The cost structure of enterprise system, required for the resources are the cost of product planning, cost of delivery service and cost of marketing (Mahoney 1-16). The scope of enterprise system is related to Supply Chain Management, relationship management and obtaining the objectives of an organization. The financial objective of enterprise system is to increase profit by enhancing financial performance and market value of an organization (Mahoney 1-16).

The cost items of enterprise system are cost of material, cost of labor, cost of product and cost of accounts. The cost structure of E-mail service are two types such as cost driven as well as value driven and it focus