With queuing, management and users may estimate the efficiency of a system. The tool projects the average number of customers in a system, the average time the customers spend in the system and the average utilization of the system. It also projects the average number of customers in the system, the probability of the customers being in the system as well as the average waiting time for the customer in the line.
Reason for the decision making tool
Of importance in the model is the fact that it informs management on whether changes are necessary in the system. With information from the analysis, performance may improve through implementation of some changes. The arrival rate of the customers may be altered, improve efficiency of the server, increase the number of the service facilities, priority rule as well as increasing the total number of lines within the system. Modification to the system could help Shuzworld improve performance through efficiency.