Improvement measures on Sight Savers - Essay Example

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Improvement measures on Sight Savers

The first KPI here is the overall level of confidence and trust in their charity organization from the public, which they can carry out using an independent survey every two years (Marr, 2012: p22). Their target here should be to improve their ratings continuously over their 2007 baseline. The second KPI would be a survey by stakeholders of the effectiveness of their charity sector’s main regulator, which would also be carried out by an independent survey (Marr, 2012: p22). They should also measure the confidence and trust in their charity as compared with other professions and organizations every two years in order to be informed on their standing.The organization should also seek to achieve service delivery standards that are acceptable to their main clients. Their first KPI under this strategy would be the percentage of their clients who said that they did a commendable job across their area of operation (Molyneaux, 2009: p11). Second would be the average individual or charity rating at initial contact point who said that their services as provided were those that they required. Third would be the increase in use of their services across their area of operations. They should also use the average time that they take to deal with issues brought up by their clients as a key performance indicator. Another key performance indicator would be the increase in the publications that they send out directly to their client base on the services that they provide (Molyneaux, 2009: p11). ...Show more

Summary

In the paper “Improvement measures on Sight Savers” the author analyzes key strategic issues and key performance indicators for Sight Savers. Sight Savers International can use several key performance indicators to define, as well as measure their progress towards their goals.


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