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The tourism industry also falls in the hospitality. The hospitality industry is entirely dependent on the availability of individual’s leisure time and disposable income. The hotels and resorts seek to maximize the number of customers to their facilities in order to capitalize on profitability. To ensure a constant flow of customers, most of the hotels and restaurants today have engaged the services of hotel brokers. The brokers utilize business networks and other advertisement channels to create awareness of the hotels, restaurants and other fields of the hospitality industry’s services. Location and quality services are two essential factors that establish the competitiveness of any field in the hospitality industry. Other factors that helps the organizations gain and sustain their competitive advantage include dependability, professionalism and excellent customer experience. The Hilton Hotels and Resorts is an international organization from the hospitality sector that has existed for over 92 years today. This organization is well known to many people across the globe for its stylish, advanced thinking and an international leader in the hospitality industry. In addition, the organization is famous for its innovative and creative approach to their services, facilities and other products tailor made to suit a variety of needs for their existing and potential customers (Hilton Hotels and Resorts 2013). ...
The organization also continues to expand by constructing new hotels properties in different parts of the world while maintaining their quality services (Hilton Hotels and Resorts 2013). The Hilton Resorts are an epitome of quality in the hospitality industry with the best customer experience in the world. The Resorts offer several services to the customers ranging from spas to excellent cuisines. The spa offers all unique services that create the urge in customers to always come back for more (Potter 1999). The Resorts also offer a wide variety of quality to the customer’s with an option of tailor made cuisines on demand. The Resorts also provide unique surroundings and perfect beachside views that form a suitable outdoor sight that is appealing to individuals who prefer relaxing outdoors. To create repeat customers and to enhance loyalty from the existing ones, Hilton Resorts invests on creating good memories of a single visit to their facilities. In addition, the Resorts also offer specialized treatment and services to periodical visits such as family gateways, romantic couple of vacations, business retreats. The need for such treatment is satisfied by the presence of a Hilton Resort within close proximity to their customers (Hilton Hotels and Resorts 2013). Just like any other organization, the Hilton Hotels and Resorts use an organizational chart that helps in giving all the stakeholders a clear overview of the reporting relationships at the workplace. The charts also provide a general idea of the division of work and levels of management within the organization. Hilton Hotels and Resorts current organizational chart portrays the structural dimensions taken by the management namely formalization, specialization, centralization, ...Show more
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The hospitality industry forms one of the largest industries that provide services to people. The industry has a broad class of fields that constitute hotels and restaurants, sports bars, amusement parks, conference rooms, accommodations and so on…
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