employee motivation in china hotel industry: a case study of the white swan hotel - Literature review Example

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employee motivation in china hotel industry: a case study of the white swan hotel

Because high levels of absenteeism and voluntary turnover are evident in the hotel industry, motivation plays a significant role for attaining high levels of performance from employees as well as satisfaction from their customers. It has been believed that there are a wide range of factors that hinder hotel employees from being motivated and are causing adverse outcomes, such as the nature of their job, low wages, work demands, and long working hours, to name a few (Johnson 2004). Therefore, to be able to address problems with employees, focusing on the concept of employee motivation can be crucial and continual issue for the management of hotel operations. Ensuring that employees are motivated in the workplace can also keep these working individuals to be satisfied with their work; thus, keeping workers satisfied will allow them to perform and meet or exceed expected norms. On the other hand, low levels of performance and productivity can be expected from unsatisfied employees (Lou 2003). Job dissatisfaction together with poor performance often results to more employees having the intentions to quit their job in the hotel industry. According to the Hong Kong Hotels Association, at least 20% of employees in Hong Kong hotels switch or resign from their work. ...
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Summary

Chapter 2 Review of Related Literature Introduction Hotels refer to physical structures that are mainly operated by human resources who make sure that all promised services are efficiently delivered. The individual motivation in hotel employees, regardless of skill, competency, or educational attainment, is a fundamental component of quality service delivery (Woods 2003)…
Author : kevenjenkins

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