employee motivation in china hotel industry: a case study of the white swan hotel - Literature review Example

Only on StudentShare

Extract of sample
employee motivation in china hotel industry: a case study of the white swan hotel

Because high levels of absenteeism and voluntary turnover are evident in the hotel industry, motivation plays a significant role for attaining high levels of performance from employees as well as satisfaction from their customers. It has been believed that there are a wide range of factors that hinder hotel employees from being motivated and are causing adverse outcomes, such as the nature of their job, low wages, work demands, and long working hours, to name a few (Johnson 2004). Therefore, to be able to address problems with employees, focusing on the concept of employee motivation can be crucial and continual issue for the management of hotel operations. Ensuring that employees are motivated in the workplace can also keep these working individuals to be satisfied with their work; thus, keeping workers satisfied will allow them to perform and meet or exceed expected norms. On the other hand, low levels of performance and productivity can be expected from unsatisfied employees (Lou 2003). Job dissatisfaction together with poor performance often results to more employees having the intentions to quit their job in the hotel industry. According to the Hong Kong Hotels Association, at least 20% of employees in Hong Kong hotels switch or resign from their work. ...
Download paper


Chapter 2 Review of Related Literature Introduction Hotels refer to physical structures that are mainly operated by human resources who make sure that all promised services are efficiently delivered. The individual motivation in hotel employees, regardless of skill, competency, or educational attainment, is a fundamental component of quality service delivery (Woods 2003)…
Author : kevenjenkins

Related Essays

Case study analysis
3 pages (753 words) Essay
Exploring The Contribution Of Celebrity Endorsement To Achieving Marketing Communications Objectives In The Retail Clothing Industry: A Case Study On Topshop.
32 pages (8032 words) Literature review
Types of employee motivation.
8 pages (2008 words) Dissertation
Marketing strategies and tools that affect hotel sales
8 pages (2008 words) Literature review
Research proposal
13 pages (3263 words) Dissertation
case study on violence
8 pages (2008 words) Case Study
Case Study on Gender Discrimination
5 pages (1255 words) Research Paper
Health Education Case Study
4 pages (1004 words) Case Study
Got a tricky question? Receive an answer from students like you! Try us!