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research proposal

In view of the same, the concept of total quality management is deemed of paramount importance to these outsourced companies. Hence, the main focus of this paper is to look into the manner by which total quality management principles are incorporated into the processes adopted by the outsourced industries. Total quality management is defined as that philosophy for management concerned with the continuous improvement of the quality of products and processes (Ahire 1997). This particular management concept is used all over the world. The functions related thereto are based on the fact that the quality of products and processes is the responsible of everyone who is engaged in the creation or consumption of the products or services that are offered by the organization. In this sense, Total quality management entails the involvement of the management, workforce, suppliers and even customers in order to ensure that the expectations of the customers are met (Ahire 1997). Hakes (1991) on the other hand, also mentioned that total quality management is essential to all successful organizations. ...
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Title This study focuses on the concept and practice of Total Quality Management and how the same has been applied by industries that have been outsourced in order to cut down the costs of the operations. As such, this research shall be entitled “Total Quality Management in the Outsourced Information Technology Industry.” Introduction Outsourcing industries is one of most popular business realities nowadays…
Author : jerdemariah

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