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Research proposal

In view of the same, the concept of total quality management is deemed of paramount importance to these outsourced companies. Hence, the main focus of this paper is to look into the manner by which total quality management principles are incorporated into the processes adopted by the outsourced industries. Total quality management is defined as that philosophy for management concerned with the continuous improvement of the quality of products and processes (Ahire 1997). This particular management concept is used all over the world. The functions related thereto are based on the fact that the quality of products and processes is the responsible of everyone who is engaged in the creation or consumption of the products or services that are offered by the organization. In this sense, Total quality management entails the involvement of the management, workforce, suppliers and even customers in order to ensure that the expectations of the customers are met (Ahire 1997). Hakes (1991) on the other hand, also mentioned that total quality management is essential to all successful organizations. ...
Literature Review To provide a solid ground to this study, the researcher reviews extant literature with respect to outsourcing and total quality management. This literature review covers pertinent areas related to the same. To ensure an extensive discussion as regards the subject matter at hand, this section is divided into the following sub-sections: (1) Total Quality Management: An Overview and (2) The Outsourced Information Industry: The Need for Total Quality Management. Total Quality Management: An Overview. As earlier stated, the importance of total quality management as an essential part of the management philosophy is grounded on the fact that it ensures the performance of a certain firm in accordance with the expectations of the customers and at the same time, to enable it to cope with the ever changing global market places. Usually, total quality management results into two important consequences for the firms: first, increase in productivity; and second, customer satisfaction. One of the main characteristics of Total Quality Management is related to the need to identify the root causes of quality problems and at the same time, correcting them from the source. This is basically in line with the efforts to incorporate quality in all aspects of the organizations. Thus, it usually involves all the people in the organizations such as the customers, the employees and the suppliers. According to the article entitled “Total Quality Management” (n.d.), total quality management often has the following aspects: (1) Customer Focus; (2) Continuous Improvement; (3) Employee Empowerment; (4) Use of Quality Tools; (5) Product Design; (6) Process Management; and lastly, (7) the Management of Supplier Quality. The focus of the ...Show more


Title This study focuses on the concept and practice of Total Quality Management and how the same has been applied by industries that have been outsourced in order to cut down the costs of the operations. As such, this research shall be entitled “Total Quality Management in the Outsourced Information Technology Industry.” Introduction Outsourcing industries is one of most popular business realities nowadays…
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