How labour relations influence to improve the quality of health care?
It has been well established within the literature that the successful implementation of quality relies heavily upon the human factor. Most leading firms now recognise that a higher quality service and improved competitiveness will result from increased attention to people issues within the organization.
The work culture has been changed a lot in the past few decades. Autocratic management styles have given way for participatory or democratic management styles because of the awareness that productivity of the employees has direct relationships with the management styles. At the same time, it is difficult for the management of a healthcare organization to implement participatory management all the time. Employees may exploit the situations if the management follows participatory management style all the time. In order to overcome the defects of participatory management style, situational management styles are adopted by many of the current healthcare organizations. It should be noted that situational management styles are flexible with respect to the situations. Healthcare professional are more comfortable with the situational management styles than with the autocratic management styles.
“Most performance problems can be attributed to unclear expectations, skills deficit, resource or equipment shortages or a lack of motivation. These causes are rooted in a failing health system, low salaries, difficult working and living conditions and inappropriate training”....
Manpower shortage is one of the major problems in developed countries. This problem is more visible in healthcare sector. Majority of the healthcare professionals working in America and Europe are from Asian countries. This is because of the fact that locals are not much interested in giving more attention to healthcare professions because of low salaries and challenging or demanding work environments. Good compensation and better working conditions are required in healthcare organizations improve the quality of healthcare delivered to the patients. It should be noted that majority of the nursing and other medical staffs working in American hospitals are forced to do overtime on continuous basis because of the shortage of professionals. Such situations should be avoided as much as possible to improve the quality of healthcare. A strategy for compensation practices tailored to a healthcare organization “According to the results of Modern Healthcare's 26th annual survey of compensation, strong gains are experienced by senior executives in salary, bonuses and benefits” (Evans, 2006, p.22). However, same thing cannot be said about the lower level executives and other medical staffs including nurses. Since nursing staffs are spending more time with the patient than the doctors, their services should not be underestimated. In other words, lower level executives should also get competitive remunerations in healthcare organizations so that the quality of health services can be improved further. It is a fact that healthcare organizations are incapable to increase the compensations of the healthcare professionals beyond certain limits since such increases may ultimately affect